V725w Printer gets alignment test failure when printer turns on

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

V725w Printer gets alignment test failure when printer turns on

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Every time I turn my brand new Dell V725w printer on, it runs an alignment test. It prints the standard colors then on the screen it says "make sure A4 or letter size paper is loaded and press ok".   Why does it have to run an alignment test every time?  Shouldn't this be saved once it runs successfully?  This is a stand-alone printer, but I am using with a new laptop that came with Windows 7 Home, but I upgraded to Windows 7 Professional.  I just downloaded the 64 bit driver and will try that. 

All Replies
  • Thomas7691,

     

    What is the make and model of the computer that was upgraded to Windows 7 professional?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Dell Inspiron

  • Thomas7691,

    When you installed the operating system, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

    Start with the Dell System Software and the chipset drivers and follow the list.

     

     

    Rick

     

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I did not install the operating system.  I purchased the laptop new from Dell with Windows 7 Home already installed.  I then upgraded to Windows 7 Professional.  Other than usual Microsoft updates, I have not made any other changes.  I have downloaded 3 driver updates from Dell, but have not had time to install yet; will be doing that later today.

  • Thomas7691,

     

    Sometimes when you upgrade, the drivers don't completely install.

     

    Here are the articles I have for this printer...

    Troubleshooting Setup for the Dell 525w and 725w AIO Inkjet Printers

     

    and

    Troubleshooting Print Quality for the Dell V525w and V725w AIO Inkjet Printers

     

    Virus programs and firewalls will block communications.

     

     

    Rick

     

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thanks for your help, however the drivers installed fine and the network & firewall communications are not blocked.  The printer works fine.  The problem is when I turn it on, it runs and alignment test every time.  This should not be necessary as it should be saved in memory.

  • Thomas7691,

     

    Are you using Dell Series cartridges?

     

    If you just got this printer, I would contact Dell.

     

    I have an earlier model and if I turn the printer on, it cycles, then Eco-Mode puts it in a sleep/standby mode. When anyone needs to print, it wakes and prints in about 30 seconds.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Thomas,

    This seems to be a firmware issue . Try updating the firmware. Also try doing a printer load defaults. It does'nt seem to be a driver issue as you said it does it everytime it is turned on.  Please reply to the post if you found any solutions.

    regards,

    Vembar.J