I bought this printer from digital wish last march so I could run off color pictures for a student project. It got a paper jam. I cleared the jam and the message will not go away and I still can't print. I ignored it over the summer but am not back in my classroom and would love it to work.
I've tried unplugging and replugging. Uninstalling the printer driver and then reinstalling. I have opened up every area possible and there is no paper anywhere. I ran the clean print heads-still the horrid paper jam message. I literally used this printer in march to run off 25 color copies and now it is a boat anchor on my desk. is there a reset button somewhere? Even though the printer is not a year old it is off warranty.
You can reset the printer from the steps below:
Note: Resetting printer to factory defaults will delete all the printer customized settings and the fax numbers and address book set up on printer.
Note: Do not release the start and cancel buttons till the time you see Dell logo on the printer LCD screen.
I am adding you as a friend; please accept my friend request and send me a private message with the system Service Tag so that I can check the printer details and help you further.
Please let me know the findings.
Thanks and regards,DELL-Chinmay S#IWork4Dell To know more about Dell’s products, services and drivers & downloads, please go here