Inserted a new black cartridge but the printer doesnt seem able to print anything in black from a word document or the web. It does try, and its as though the cartridge is almost empty so I don`t think its a connection problem. Anything in colour is OK. . Have gone through all the cleaning regimes for the new cartridge; alligning, nozzle cleaning etc. but to no avail.
However, it photocopies in black and white just fine. Is this normal and do I just need to try a new cartridge, or is there something wrong with the printer.
Welcome to the Dell community Forum.
Since the printer is successfully creating photocopies in black and white, the possibility of the cartridge being bad is extremely minimal.
I would request you to check the print head and ensure that it is clean. Despite a clean print head, if you still continue to face the same issue, it may indicate an issue with the print head itself.
Kindly let us know printer’s model and if it is under warranty. Glad to assist.
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You said you inserted a new cartridge, correct?
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