First of all, Hi, to anyone reading this, glad to meet You!
I have acquired a 948 AIO through my boss (90 years old), that needed new print cartridges. He would not except my diagnostic results (he is loosing his mind), and bought another printer. When I tried to install it on my PC, I got to the part where You plug in the USB, = nothing.
I tried all USB ports on the PC, and 3 different USB cables (in the back of 948) = Nothing. It was installed on my Bosses PC via USB (I installed it when he bought it) and it worked fine up to the point where he ran out of ink.
I tried the CD and also newly downloaded Win7 x64 drivers to no avail, it does not even show up in device manager under the "Expanded" USB branch, and the USB connection is dead.
I even got out the multimeter and searched for problems but everything on my PC is OK. Could it be that it wont install without Printer cartridges installed?
I asked the question about the adapter because to connect the printer, wired/wireless, you still need to attach it with the usb cable.
The printer needs Dell Series 11 cartridges to work. The Dell Series cartridges have a sensor in them.
I read the post wrong about the model of the printer, so I typed the incorrect model of the printer. You have a Dell 948 Printer. Do you have the Dell 948 Printer disk?
If you have the Dell Series cartridges installed and the printer can go through the motions of printing, the printer can be installed. Please read the instructions in the Dell 948 All-In-One (PRODUCT) RED™ Printer owners thread (W7)
To be able to scan, then OCR Program from the Dell 948 Printer disk needs to be installed.
Sorry for the mixup.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
Make and model of your computer and operating system. 32-bit or 64-bit? If Windows 7, did the computer come with Windows 7 or was Windows 7 64-bit install/reinstalled recently?
Since you replaced the cartridges, can you copy a document under the glass? Black & White and color?
Does the printer have the wireless adapter installed or using a usb connection?
What virus program and firewall are you using?
Do you have the Dell 968w Printer disk?
I am sorry Rick, but the information You are asking for is irrelevant, since the printer is not broadcasting over USB at all. I am using Windows 7 X64, which should recognize any new USB device, regardless weather it knows what it is, or not, and so far it has done just that, until I plugged in the 948, where I get nothing at all.
Of course I would go wireless, but it did not come with a wireless adapter.
I did not install new ink cartridges, since I hardly ever print stuff, but I do want to use the scanner.
Why would I have a 968w CD for a 948 printer?
So let me rephrase my question:
Could it be possible that the 948 will not reveal itself over USB because there are no cartridges?
or: Is there a way to reset the printer to a factory default state, and will that work?
Thank You Rick,
To the people that maintain this sight:
Why is there no "No" button next to the "Yes" button for "Did this answer your question"? I feel cheated!
Thank You Rick, for answering my question.
Yes I have the disk, and downloaded Win7 X64 drivers, and know Windows like the back of my hand.
Now I have to go out of my way to buy cartridges i did not want, just to install the <ADMIN NOTE: Profanity removed as per TOU> thing.
This raises a new question: (I am not asking You this Rick, just putting it out there)
Are all product designers and engineers really that dense, or are they told to do it on purpose, in order for the OEM's to chain themselves to the consumers wallet in new and twisted ways?
It is bad enough that most printers use cartridges that cost almost as much as the printer itself, and wont work without proprietary software components, that are not really necessary for a devices operation. So why add insult to injury by making it necessary to have print cartridges installed, in order to install the device?
Whats wrong with this:
Make it so the device installs properly with or without perishables IE paper cartridges... and then pop up a simple message, telling the user which features are not available, until what conditions are met. That way I could be using the scanner and fax now, and set up the printer, if and when I need it ! Now how hard was that?
The manufacturer sell you a printer, very reasonable to cheap. They put a sensor in the printer cartridge(s) to have you come back to them for replacement ink. That is where the manufacturer can make money, selling the replacement ink. More and more companies are doing this, not just Dell. Your car has a computer in it. the check engine comes on. What does that mean? You take it somewhere to see what the problem is. They charge you a fee to put that machine on to check the error code. It could mean many things. You now have to take the vehilce to the dealership to run full tests and it costs over $100 to get checked. Dealership make the money off you, using a computer to diagnose your problem. Yes, it's happening more and more, to keep you coming back for their services. I think you understand what I mean.
As for the printer, the OCR Program needs to be installed for the printer to scan and fax. I think this printer uses the Dell All-In-One Center, so try reading...
Update list of applications to send scans to
I have a Dell V715w Wireless Printer(recieved 01/2010) and I purchase the high capacity cartridges and ususally install them when school starts. They usually last a long time and I try to print once a week. My printer is covered 24/7, with the paper exit tray open for print jobs to come out. I have the printer in an area where it is not near a heating duct, so the cartridges do not dry out. Small things like that, you may be able to keep these cartridges working for a long time and the printer will still work for a long time, unless the scanner bulb slowly fails, then the printer will need replaced. My old printer lasted for about 6 years, still worked but wanted a wrieless printer.
Although my last post (the one that was removed for spamming) was not necessarily friendly to industry in general, which includes Dell, there was no spam at all! Not even close!
You are practicing censorship, because You don't like the fact that I pointed out (in other words) that You rely on users to help other users with problems they can not get free help for from You directly. Your Flaw, not mine.
I am posting this here, since the E-Mail You sent, accusing me wrongfully: firstname.lastname@example.org is obviously a dead end.