Hi. Out of the blue, my printer started displaying the message "Cartridge Error. Consult User's Guide. I did 'consult the guide', however, it tells me to contact Dell......ha.
I have unplugged the 2 cords from the back of the printer, uninstalled the cartridges, plugged it back in, put the cartridges back in, etc. It is still displaying the message. I use a USB cord, not wireless.
Any other thoughts?
If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.
Power on the printer.
Open the printer(with the power on) and take out the Dell Series 9 black cartridge and then reseat it. I would then take out the color Dell Series 9 ink cartridge and reseat it. Now close the printer and it will print an alignment page.
Any error messages?
black cartridge = black side(left side) color cartridge = color side(right side)
photo cartridge = black side(left side) color cartridge = color side(right side)
Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.
Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.
It's possible to get a Dell Series 9 ink cartridge with a bad sensor. I would take these back to the place of purchase for a replacement.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
Hi. Thanks for the above, however, it did not work. As soon as I plugged the 2 things back in, the error message came on. ?? I still went ahead and removed both cartridges one by one, but that did nothing. Same message still there.
Hi. I forgot to mention I got both cartridges at Walmart and have had them for about a month or so, now. They were working fine until today.
Me again. Bought a new printer...... Now, I get the message "Windows Service Installer" cannot be accessed! Any ideas on that? What forum should that be under? uggg
gcaideMe again. Bought a new printer
Is this the same make and model of printer?
Make and model of your computer and operating system, please.
This time I bought an HP printer......Deskjet 2050. My computer is an Dell Inspiron 350-- IE 9---Windows Vista X64 bit Home Premium
gcaide"Windows Service Installer" cannot be accessed!
Try reading THIS ARTICLE. You can use the FixIt from Microsoft.
I also have a Dell V305 using a USB. I have had no trouble with this printer until today - got the "Left Cartridge Error"
Went down to Staples and picked up a new cartridge - same problem - HELP!!!
I too have this same problem as gcaide does. I followed the instructions from the reply but I didn't get anywhere. I still have the same message and can not use the printer. Please help.......
If you have a problem with the cartridge error message on the printer. Try the below steps.
After these steps are performed, a page prints. The ink cartridge aligns when the page prints.
If the issue still persists then restore the printer to its factory default settings by performing the following steps:
If the problem still persists then try replacing the ink cartridge and check.
Please post the results.
Thanks & Regards,Nikhil D#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here.
None of the suggestions work for my printer with the same problem, on all the threads I've read, havent seen any where their problems have actually been resolved. Never buying from dell again, that's for sure. I've read the suggestion, "unplug and plug in again" about 20 times in these posts, doesnt seem to have worked for anyone as far as I can see. Terrible product
Are you using a Dell Series 9 ink cartridge, refilled cartridge or a generic cartridge?
Hi, I have tried the above but it wont let me go to maintenance screen I unplug and the cartridge error wont go away.
Are you using Dell Series 9 ink cartridges, generic or refilled cartridges?
Try unplugging the printer from the wall. Now remove the power brick for 60 seconds. This should reset any error message the printer is getting.
I have done that and the cartridge error is still there :-(