No compatible printers are installed

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

No compatible printers are installed

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Hi, I bought a Dell Inspiron 620 (with Win7) and a Dell V715w printer (advertised to be compatible with Win7) to go with it. I set both up together. I installed the driver using the disk provided with the printer. I chcked for updates to the driver at the time of installation, it said no updates were available. OK, so everything seemed to go well, and the printer seems to work, except for a few flakey things. The printer setup placed an icon on my desktop called "Launch Dell Printer Home", When I click on the icon, I get a window that says "No compatible printers are installed". It doesn't say what the incompatibility is with. I tried to fix it by reinserting the setup disk, and doing a repair installation. Nothing changed (but at least it didn't get worse. Smile  Anybody have any idea what's going on here, and how I fix it?

 

 

Verified Answer
  • shelquis,

     

    Uninstall the printer in programs and features.

     

    Restart your computer. Check to see if the printer was removed. Manual Printer Driver Removal If the printer is still there, then right click on it, then left click remove device.

     

    That should give you a clean start to install the printer.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

All Replies
  • shelquis,

     

    Is the Dell V715w Printer connected with the usb cable or using the wireless adapter? If the adapter, what color is the adapter on the printer?

     

    What virus program and firewall are you using?

     

    Try running System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

     

    Do you have the printer disk?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • MyV715w printer is connected wirelessly. The color of the WiFi status indicator on the front of the printer is solid green.

    I'm using Microsoft Secrity Essentials and the Windows firewall.

    Systinfo.txt data follows:

    Host Name:                 SHELQUIS3

    OS Name:                   Microsoft Windows 7 Home Premium

    OS Version:                6.1.7601 Service Pack 1 Build 7601

    OS Manufacturer:           Microsoft Corporation

    OS Configuration:          Standalone Workstation

    OS Build Type:             Multiprocessor Free

    Registered Owner:          Larry

    Registered Organization:   Microsoft

    Product ID:                

    Original Install Date:     12/13/2011, 12:04:35 AM

    System Boot Time:          1/4/2012, 10:05:46 AM

    System Manufacturer:       Dell Inc.

    System Model:              Inspiron 620

    System Type:               x64-based PC

    Processor(s):              1 Processor(s) Installed.

                              [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~3001 Mhz

    BIOS Version:              Dell Inc. A03, 9/29/2011

    Windows Directory:         C:\Windows

    System Directory:          C:\Windows\system32

    Boot Device:               \Device\HarddiskVolume2

    System Locale:             en-us;English (United States)

    Input Locale:              en-us;English (United States)

    Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)

    Total Physical Memory:     8,105 MB

    Available Physical Memory: 5,367 MB

    Virtual Memory: Max Size:  16,207 MB

    Virtual Memory: Available: 13,330 MB

    Virtual Memory: In Use:    2,877 MB

    Page File Location(s):     C:\pagefile.sys

    Domain:                    MSHOME

    Logon Server:              \\SHELQUIS3

    Hotfix(s):                 70 Hotfix(s) Installed.

                              [01]: 982861

                              [02]: KB971033

                              [03]: KB2393802

                              [04]: KB2425227

                              [05]: KB2459268

                              [06]: KB2475792

                              [07]: KB2476490

                              [08]: KB2478662

                              [09]: KB2479943

                              [10]: KB2482122

                              [11]: KB2484033

                              [12]: KB2488113

                              [13]: KB2491683

                              [14]: KB2492386

                              [15]: KB2495523

                              [16]: KB2496898

                              [17]: KB2503665

                              [18]: KB2505438

                              [19]: KB2506014

                              [20]: KB2506212

                              [21]: KB2506928

                              [22]: KB2507618

                              [23]: KB2509553

                              [24]: KB2511250

                              [25]: KB2511455

                              [26]: KB2515325

                              [27]: KB2518869

                              [28]: KB2519736

                              [29]: KB2522422

                              [30]: KB2529073

                              [31]: KB2529825

                              [32]: KB2532531

                              [33]: KB2533552

                              [34]: KB2536275

                              [35]: KB2536276

                              [36]: KB2539635

                              [37]: KB2541014

                              [38]: KB2544893

                              [39]: KB2545698

                              [40]: KB2547666

                              [41]: KB2550648

                              [42]: KB2552343

                              [43]: KB2555917

                              [44]: KB2556532

                              [45]: KB2559049

                              [46]: KB2560656

                              [47]: KB2562937

                              [48]: KB2563227

                              [49]: KB2563894

                              [50]: KB2564958

                              [51]: KB2567680

                              [52]: KB2570791

                              [53]: KB2570947

                              [54]: KB2572077

                              [55]: KB2579686

                              [56]: KB2588516

                              [57]: KB2603229

                              [58]: KB2607576

                              [59]: KB2616676

                              [60]: KB2618444

                              [61]: KB2618451

                              [62]: KB2619339

                              [63]: KB2620704

                              [64]: KB2620712

                              [65]: KB2633952

                              [66]: KB2639417

                              [67]: KB2641690

                              [68]: KB958488

                              [69]: KB976902

                              [70]: KB982018

    Network Card(s):           3 NIC(s) Installed.

                              [01]: Realtek PCIe GBE Family Controller

                                    Connection Name: Local Area Connection

                                    Status:          Media disconnected

                              [02]: Dell Wireless 1502 802.11b/g/n

                                    Connection Name: Wireless Network Connection

                                    DHCP Enabled:    Yes

                                    DHCP Server:     192.168.1.1

                                    IP address(es)

                                    [01]: 192.168.1.7

                                    [02]: fe80::18aa:5efc:58f8:f334

                              [03]: Microsoft Virtual WiFi Miniport Adapter

                                    Connection Name: Wireless Network Connection 2

                                    Status:          Media disconnected

    Yes, I have the printer disk.

  • shelquis,

     

    First run Delete Print Jobs to remove any stuck print jobs from the queue.

     

    Make sure the printer is NOT attached to the computer with a usb cable.

     

    Start, control panel, programs and features, Dell V715w Printer, uninstall.

     

    Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

     

    With the computer online, insert the printer disk. Choose network and select add aditional computer, then follow the instructions.

     

    Also try reading...

     

    Allow Printer past Microsoft Essentials

     

     

     

    Rick

     

    Microsoft Essentials

    OS Name:                   Microsoft Windows 7 Home Premium
    OS Version:                6.1.7601 Service Pack 1 Build 7601
    OS Manufacturer:           Microsoft Corporation
    Original Install Date:     12/13/2011, 12:04:35 AM
    System Boot Time:          1/4/2012, 10:05:46 AM
    System Manufacturer:       Dell Inc.
    System Model:              Inspiron 620
    System Type:               x64-based PC
    Processor(s):              1 Processor(s) Installed.
                              [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~3001 Mhz
    BIOS Version:              Dell Inc. A03, 9/29/2011
    System Locale:             en-us;English (United States)
    Input Locale:              en-us;English (United States)
    Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
    Network Card(s):           3 NIC(s) Installed.
                              [01]: Realtek PCIe GBE Family Controller
                                    Connection Name: Local Area Connection
                                    Status:          Media disconnected
                              [02]: Dell Wireless 1502 802.11b/g/n
                                    Connection Name: Wireless Network Connection
                                    DHCP Enabled:    Yes
                                    DHCP Server:     192.168.1.1
                                    IP address(es)
                                    [01]: 192.168.1.7
                                    [02]: fe80::18aa:5efc:58f8:f334
                              [03]: Microsoft Virtual WiFi Miniport Adapter
                                    Connection Name: Wireless Network Connection 2
                                    Status:          Media disconnected

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • In your third step, to uninstall the printer.....Is that the same as "remove device"? That's what I see when I right click the printer in Devices and Printers.

  • shelquis,

     

    Uninstall the printer in programs and features.

     

    Restart your computer. Check to see if the printer was removed. Manual Printer Driver Removal If the printer is still there, then right click on it, then left click remove device.

     

    That should give you a clean start to install the printer.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thanks Rick. That did the job.

  • shelquis,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!