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Dell 966 printer drivers not loading under windows 7

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Dell 966 printer drivers not loading under windows 7

This question has been answered by RockSt☆r-Rick K

I have loaded the printer driver as per the dell website (USB connected) and the driver does not seem to load

I have loaded the driver  R165704  (64bit windows 7) and the install appreas to work but once completed (the dell all in one centre loads, scanner works etc) but the driver is not installed.

Can someone please assist?

regards

Mark

Verified Answer
  • Mark,

     

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.

    Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

    Restart your computer. Make sure the printer is removed.
    Manual
    Printer Driver Removal


    Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista
    Compatibility mode
    You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

    Links to the patch/drivers can be found at...

    Dell 966 Photo All-In-One Printer owners thread (W7)

     

    Remember virus programs and firewalls will block communications.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

All Replies
  • Mark,

     

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.

    Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

    Restart your computer. Make sure the printer is removed.
    Manual
    Printer Driver Removal


    Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista
    Compatibility mode
    You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

    Links to the patch/drivers can be found at...

    Dell 966 Photo All-In-One Printer owners thread (W7)

     

    Remember virus programs and firewalls will block communications.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • thanks. Worked first time.

    For other users with a similar problem the compatibility function is accessed by right clicking the driver file (after unzipping), then select properties then compatibility.

  • Mark,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015