v715W stopped printing in color

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

v715W stopped printing in color

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After printing fine with black and color ink, my v715w suddenly stopped printing in color.  I reinstalled the cartridges, tried cleaning and aligning, uninstalled/reinstalled the printer and nothing seems to work.  I checked the printer preferences and color/black is selection is set to automatic.  Copies are printed without color, also, so it is not just the printing function.

Help!  The printer is just over a year old...

Any help is appreciated!

All Replies
  • steve605,

     

    My suspicions are that the Dell Series 24 cartridge may have dried out. Can you copy a document under the glass? B&W and color?

     

    You tried...

    Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

     

    Did you try shaking the color cartridge before reseating it?

     

    Your printer preferences should be...

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thanks for your quick response.

    I tried shaking the cartridge (a little too hard and ink went everywhere) and it did not help.  I replaced the cartridge with a new one and no change.  

    When I copy on the glass in color, the copy comes out in black and white, only.

    My printing preferences is set correctly, "using all available ink".

  • i have the same problem.  i have installed new both color and black cartridges and i still cannot print or copy with color.

  • steve605,

     

    I suspect a faulty Dell Series 24 color cartridge. I would take it to place of purchase for a replacement. If under warranty, contact Dell.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I am speaking with a Dell technichian, now.  The printer is no longer under warranty, and he suggests it is a mechanical issue with the print-head.  He gave me the choice of buying a new printer, or...buying a new printer.  This has been a costly printer, considering I have printed less than 1,500 pages!  Not happy...

  • Steve,

     

    Content removed, suggestion did not work

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Me too

  • I'm so frustrated because I've done all of these same things and I still have the problem

  • I want a suggestion to this problem too. Can you please message me as well

  • tr20sp,

     

    Waiting for Steve to get back to me. Did you try...

     

    Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

     

    and

     

    Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

     

    I wiped the printhead with a lint free cloth. The coffee filter worked great. Also shake the cartridge before reseating it. I had a color Dell 24 series color cartridge fail on me.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • This happened to me too.  The printer is just a few months old.  Very aggravating.  Can't fix.

  • SZForney,

     

    Did you try replacing the Dell Series 24 color ink cartridge?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I'm having the same problem too.  Sounds like this is a common problem.  Can you send me the suggestion as well, please?

  • I'm having the same problem. This is too coincidental for it to all stop about the same time.

  • I think DELL should offer everyone on this forum a new printer on this issue with Dell V715W a new printer. I'm angry. I've justed wasted hours trying to solve this problem.