My Dell V313 keeps saying there is a paper jam, but the roller doesn't seem to be pulling the paper in.

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

My Dell V313 keeps saying there is a paper jam, but the roller doesn't seem to be pulling the paper in.

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This just started.  I didn't do anything to the printer.  This is the second V313 that this has happened to.  There is a paper jam error message.  The problem seems to be that the paper is not being pulled into the printer.  How can I fix this?

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  • hlywdgurl,

     

    Does you printer have a duplexer? If so, did you try taking the back off and remove any stuck documents in the printer?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • No duplexer on the back.  Thanks though.