AIO 924 not compatible with windows 7? - Printers Forum - Peripherals - Dell Community

AIO 924 not compatible with windows 7?

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AIO 924 not compatible with windows 7?

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I got a new computer that has windows 7. I'm trying to hook up my printer that is AIO 924. Its saying that its not compatible. Anything I can do so I don't have to buy a new printer? Help!

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  •  christianjtscott,

     

    First run Delete Print Jobs to remove any stuck print jobs in the queue.

     

    Disconnect the printer.

     

    Download and run the patch(printer clean up utility) until it prompts you to restart your computer.

     

    Restart your computer.

     

    Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

     

    Links to the patch/drivers can be found at...

     

    Dell 924 Photo All-In-One Printer owners thread (W7)

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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  • Thanks! That worked!

  •  christianjtscott,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

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  • Hello Rick,

    I have call Dell (France) who says me, that it is impossible that i use my printer Dell 924 with my computer Samsung windows 7, 64bits.

    Before i had a computer Dell and all works.

    I try all, that you recommend in all the forum about  924 but,  impossible : the printer doesn't work.

    The printer is identify by my computer, but the messag is "une erreur empêche l'imprimante de fonctionner" = "an error stop printer from working".

    Perhaps Samsung is incompatible with Dell 924 ? And the problem isn't windows 7 ?

    What do you think about this ?

    On my computer i have two internet explorer in 32 and in 64 bits, perhaps for help the downloads...

    Please, excuse me for my bad english, and in advance thank you so much for your answer !

    Cécile

     

     

     

  • Cécile,

    Please run Finding System Information remove your product ID and post it back here. Also provide which virus protection and firewall you're using.

     

    Start, in search type Internet

     

    You should see three versions of Internet Explorer. You want to use Internet Explorer without the (64-bit) after it. Internet Explorer (64-bit) does NOT support flash player. You will not be able to see flash objects and videos using the 64-bit browser.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Rick,

    SYSTEM INFORMATION :


    Nom de l'h“te:                              SAMSUNG-PC
    Nom du systŠme d'exploitation:              Microsoft Windowsÿ7 dition Familiale Premium
    Version du systŠme:                         6.1.7601 Service Pack 1 version 7601
    Fabricant du systŠme d'exploitation:        Microsoft Corporation
    Configuration du systŠme d'exploitation:    Station de travail autonome
    Type de version du systŠme d'exploitation:  Multiprocessor Free
    Propri‚taire enregistr‚:                    C‚cile
    Organisation enregistr‚e:                  
    Identificateur de produit:                  ...............................................
    Date d'installation originale:              18/02/2011, 17:10:38
    Heure de d‚marrage du systŠme:              03/03/2011, 11:11:55
    Fabricant du systŠme:                       SAMSUNG ELECTRONICS CO., LTD.
    ModŠle du systŠme:                          R540/R580/R780/SA41/E452/E852
    Type du systŠme:                            x64-based PC
    Processeur(s):                              1 processeur(s) install‚(s).
                                                [01]ÿ: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2381 MHz
    Version du BIOS:                            American Megatrends Inc. 03KP.M008.20100927.LDG, 27/09/2010
    R‚pertoire Windows:                         C:\Windows
    R‚pertoire systŠme:                         C:\Windows\system32
    P‚riph‚rique d'amor‡age:                    \Device\HarddiskVolume2
    Option r‚gionale du systŠme:                fr;Fran‡ais (France)
    ParamŠtres r‚gionaux d'entr‚e:              fr;Fran‡ais (France)
    Fuseau horaire:                             (UTC+01:00) Bruxelles, Copenhague, Madrid, Paris
    M‚moire physique totale:                    3ÿ946 Mo
    M‚moire physique disponible:                2ÿ935 Mo
    M‚moire virtuelleÿ: taille maximale:        7ÿ891 Mo
    M‚moire virtuelleÿ: disponible:             6ÿ300 Mo
    M‚moire virtuelleÿ: en cours d'utilisation: 1ÿ591 Mo
    Emplacements des fichiers d'‚change:        C:\pagefile.sys
    Domaine:                                    WORKGROUP
    Serveur d'ouverture de session:             \\SAMSUNG-PC
    Correctif(s):                               14 Corrections install‚es.
                                                [01]: KB971033
                                                [02]: KB2305420
                                                [03]: KB2393802
                                                [04]: KB2425227
                                                [05]: KB2475792
                                                [06]: KB2479628
                                                [07]: KB2482017
                                                [08]: KB2484033
                                                [09]: KB2485376
                                                [10]: KB2487426
                                                [11]: KB958488
                                                [12]: KB976002
                                                [13]: KB976902
                                                [14]: KB976932
    Carte(s) r‚seau:                            2 carte(s) r‚seau install‚e(s).
                                                [01]: Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
                                                      Nom de la connexionÿ: Connexion au r‚seau local
                                                      tatÿ:                Support d‚connect‚
                                                [02]: Atheros AR9285 Wireless Network Adapter
                                                      Nom de la connexionÿ: Connexion r‚seau sans fil
                                                      DHCP activ‚ÿ:         Oui
                                                      Serveur DHCPÿ:        192.168.0.254
                                                      Adresse(s) IP

     

    Virus protection is MacAfee, but the 5 March it will be stop, macafee was in my computer when i bought it.

    If it's necessary i can remove it.

    After, i'll use a free virus program called : Avast or another, Antivir, as a virus protection,

    and Microsoft Security Essentials as a firewall.

    A big thank you !

    Cécile

     

     

  • Cécile,

     

    <System Information edited at request of the member>

     

    The above information is for my reference about your computer and operating system.

     

    First run Delete Print Jobs to remove any stuck print jobs in the queue.

     

    We need to do a little cleanup on your computer. You want to remove McAfee, so let's do that now.

     

    Start, control panel, programs and features, McAfee, uninstall.

     

    Restart your computer, when prompted. Download the McAfee Removal tool and run it. This will remove anything that was left that needs to be removed. Restart your computer when McAfee Removal tool is finished.

     

    You said...

    parisienne

    After, i'll use a free virus program called : Avast or another, Antivir, as a virus protection, and Microsoft Security Essentials as a firewall.

    Avast, Antivir and Microsoft Essentials are all virus programs. You should ONLY use one. I have been using Avast for a long time, along with Windows Firewall and have no problems.

     

    You now have to decide which virus program to download and install. After you decide which virus program you're going to use, then we can proceed with installing the printer. I will need to know which Virus program you installed. Avast and Microsoft Essentials seem to be the most popular.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Rick,

    I use Delete Print Jobs, then

    I use CCleaner to uninstall :
    Dell photo AIO Printer 924 and ABBY FineReader 6.0 Sprint
    (I had installed them having read your explanations in the forum)

    for information : Microsoft.NET Framework 4 Client Profile is on my computer
    (i had installed it having read your expla...)

    Then i download the McAfee Removal tool and i run it.

    Now i have installed AVAST.

    Thank you so much for giving your full attention to my printer's problem.

    Cécile

  • Cécile,

    So it looks like you got everything working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Rick,

    No, i just say you all what i do.

    But i dont'  try to install, alone, the printer.

    You write me :  "After you decide which virus program you're going to use, then

    we can proceed with installing the printer. I will need to know which Virus program you installed"

    So, i waiting you!

    Excuse me for the quiproquo, i need your help...!

    See you soon.

    Cécile

  • Cécile,

    Sorry for the confusion.

     

    First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

     

    Disconnect your printer.

     

    Download and run this patch(printer cleanup utility) until it promtps you to restart your computer.

     

    Restart your computer.

     

    Download the Vista 64-bit drivers and install them in the Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(pwoered on)

     

    You may also want to read this thread for the printer to work with your language. Re: Dell AIO 924 driver solution for windows 7 Language solution

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Rick,

    In fact, before i spent you a mail, like i say in my first mail  :" I try all, that you recommend in all the forum about  924

    but,  impossible : the printer doesn't work."

    But now i want to consult you.

    I hope i'm more clear.

    Many Thanks,

    Cécile

  • Rick,

    Oh, ok thank you,

    i just spent you another mail, and received yours last one.

    I'm going to read it, and do what you recommend during the week-end

    and take contact with you after.

    See you soon ! Thanks a lot !

    Cécile

  • Hello Rick, Idea

    You're the greatest !!!!!

    Thanks so much, i thought that it will be a miracle if you try to put on my printer.

    You do it !!

    I'm very glad !

    All the best !!

    thanks so much also to Left Hug  Boai and Penulfid !

  • Cécile,

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015