V313w wireless printer all of the sudden won't communicate with my computer

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

V313w wireless printer all of the sudden won't communicate with my computer

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My wireless printer and computer are 5 months old and all of the sudden my printer won't communicate with my computer anymore.  I have tried all the troubleshooting ideas with no luck!  I have not reinstalled the printer yet hoping there is an easy solution.  Any ideas?

All Replies
  •  kcphillips,

     

    Let's try simple thing first...

     

    What channel is the wireless router on?

     

    Power off the ISP modem/router and the wireless router(if any) wait 30 seconds. Power on the ISP modem/router. Wait 30 seconds, the power on the wireless router(if any)

     

    Unplug the printer from the wall. Wait 30 seconds, then plug it back in. Power on the printer.

     

    Try running Delete Print Jobs to remove any stuck print jobs in the queue.

     

    Restart your computer.

     

    Open the document you want to print, click file, print and make sure the proper printer is selected.

     

    What happens?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Not 100% sure what you mean by channel but of the $'s 1 - 4 on the wireless router, the #3 is lit up.  Just did what you told me to and i got the same message "Not able to communicate"

  • kcphillips,

     

    How is the V313w Wireless printer connected to your computer(s).

     

    Make and model of your wireless router is helpful. The type of security, channel are helpful.

     

    How to login to your wireless router and try using these Recommended Wireless Router Settings, I use channel 11. 

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • very simple, what color is the wifi led on your printer.........let me know this and it's pretty simple ..... i ll let you know what to do :):)

  • the wifi led on the printer is solid green and I know the wifi is working because my laptop is working as are my other wireless devices.  When I go to print something it says the dell printer is the default printer and that it is ready.

  • I have a Netgear wireless N-300 router.  I tried to login to my router using your directions and when I tried to enter the default gateway into the internet browser it wouldn't open anything.

  •  kcphillips,

     

    I would log in to the wireless router ang try changing it to channel 11. Make sure it's on mixed mode. Some wireless devices work best on channels 1, 6 or 11.

     

    When you put the default gateway in the address bar, it should ask for a username and password.

     

    Since the printers WiFi is green, the printer is communication with the wireless router but changing the channel to 11 may help the computer to communicate.

     

    Also try these tweaks...

     

     

    Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)


    Go to the USB Controller section and click the + sign.


    Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.


    Restart your computer.

    --------------------------------------

    Go to device manager(right click my computer, left click properties, left click hardware, left click device manager). Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hey Rick,

    I am having the same problem as this person followed your advice and still nothing! you were kind enough to try and help me with my printhead error can you try and help me with this too.

  • ok i have worked out its my norton firewall causing the problem because it lets me print when i disable it but no idea how to fix it!

  • I tried turning off my McAfee firewall and was able to print - surely we shouldn't have to do that everytime we want to print!!!

  • Well you wouldn't have thought so KC but as Dell were only obliged to sort the printer out which they did by proving it was the the virus wear not the printer how i sort it out is a mystery!!

  • I just got mine fixed thanks to your suggestion of the firewall issue.  I did an online chat with McAfee and he restored my default settings and now it works.  Hopefully, yours is that simple.  By the way, I spent about an hour online with Dell yesterday and they never suggested I look at my firewall.

  • Oh i'm pleased i hope so too but now it keeps jamming the paper so there going to replace the printer becauses its still under warranty. I guess its a bit hit and miss getting advice 

    Fingers crossed,another wasted day

     

    Trish

  • kcphillips and  Star 65,

     

    These instructions may be for an earlier version of the virus protection. It should get you in the right area to ba able to allow the printer past them.

     

    kcphillips,

     

    Allowing Printer past McAfee


    1. Open the McAfee Security Center and then click on the ‘Internet and Network’

    2. To the right of ‘Internet and Network’ you would see all the services that are present under it, just below that you would have a button ‘Configure’ please click on that.

    3. Now you would have the Internet and Network Configuration, in this window you would have an option ‘Firewall Protection in Enabled’ to the right of that you would have a downward arrow, click on that.

    4. Then click on the ‘Advanced’ button which would have a new screen up.

    5. To the left of that window you would have ‘System Services’ click on it and to the right pane of the window you would have the ports listed.

    6. Please check the option which is for ‘Windows File Sharing’ then click on ‘Apply’ and then ‘Ok’

    7. Restart the computer

     

     

     Star 65

     

    Allow a printer past Norton

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

     

    Thanks for responding to all of my questions and providing suggestions.  Thankfully, my problem has been solved.

     

    Karen