V515W all-in-one dashboard problem?

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

V515W all-in-one dashboard problem?

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The Dell Printer Home interface is not working. On launch, no buttons respond to clicking, except "Advanced Scan" (which is what I want) which brings me to a blank window. This is a problem with the dashboard, and not with the actual scanner itself. I updated the drives, java, Windows 7, turned off virus protection, etc. I uninstalled and reinstalled, restarted my computer, unplugged the scanner and turned it back on. Last time I tried to scan something through Dell Printer Home was in the summer and it worked without a problem. From Word I can print documents, so it is possible to communicate with the device. Anyone know what the problem is and how I can fix it?

All Replies
  • ladyrabbit,

     

    What are you trying to scan?

     

    How did you reinstall the printer?

     

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • "What are you trying to scan?"

    A piece of art I made, therefore, a picture, not a document.

    "How did you reinstall the printer?"

    I reinstalled it from the disk. I then got the updated drivers from the Dell website.

     

    Edit January 6th:

    So no one knows what the problem is?