hI hope someone can help me i have a month old dell inkjet printer today i have tried to print my sons homework and i get a printhead error so i followed to instruction to clean the printhead and not only can i NOT clear the error message it still says there is a printhead error i have tried cleaning it 6 times so far i have turned it off and back on again and still i get the printhead message, can someone help me
Thanks in advance
I have threads to these links and they might look familiar.
Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
Pay close attention to step 5 that states...(Reseat the ink cartridges)
Insert the ink cartridge.
There is a lip on the cartridge and not inserting the cartridge is probably where the error is coming from.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
Thanks i tried it again and i am sure i have got it in right and it still gives me the same error message in fact the printer won't let me do anything else it just keeps scrolling the message and refer to user manuel, i have to say i am annoyed covered in ink and no closer to sorting it out but thank you for your help
Unplugging the printer from the wall, then removing the power brick from the printer for 60 seconds, should reset any error message the printer is getting.
yes i did that and as soon as its plugged back in the same error nothing for it but will have to ring dell in the morning and hope they will send me a new print head i guess thanks for all your help
Sorry I could not be of help. Dell usually had this information to provide, first.
Resolving Printhead Errors by Cleaning the Printhead on a Dell V313/V313w/V515w/V715w/P513w/P713w AIO Inkjet Printer
Let me know what happens.
Hi Rick ,
Thanks again for your support Dell have decided that its the printhead thats faulty and not me being blonde and are replacing it. Hopefully they will be able to get through with all this snow.
But there's no snow here! It's just cold in Lancaster, Pa. I really do hate snow when it dumps a large amount.
Let me know if the new printhead helps.
I now have a working printer and my son can no longer avoid his homework :), thanks again for trying to help your a star
Glad you got it working! Thanks for posting back. Sorry to hear about your son now having to do his homework!