My printer is currently printing the black in a light gray. I'ver done all the toner refresh, drum refresh, changed cartridges and no luck. This happened about
2 months ago also, just hit the drum refresh and all was well unitl now. Now, that doesn't correct the problem. Any help? Thanks
I have had the exact same experience. Dell support was of no help, big surprise. Last year the printer went grey then after a month pr so converted back to printing Black. It seems to have a mind of it's own. I have reset everything, replaced the Black toner too. It prints all the other color with full saturation.
Is the a Dell tech monitoring that has the fix for this annoying problem?
I was having the same issue. Found this: "the fix was to go into setup, admin, maintenance, non-Dell toner - make sure this is showing "On""
I use non-Dell toner (because it's a third of the Dell price), and this worked for me.