I just got a computer with Win 7 and my AIO 946 won't print. The printer is recognized and says it's ready to go, but nothing prints. I am told that my 64-bit system needs a Windows vista driver to run the printer, but I have chatted to the guys in India ( he told me my printer was out of warranty and so he couldn't help me) and tried to even to get on with a sales associate to find out if I should buy a new printer and they are not answering (page won't load when clicking on the chat button on Dell.com). Can someone tell me how to find and download the Vista driver so I don't have to throw out a perfectly good AIO printer!!???
Try following the instructions located at...
946 Photo All-In-One Printer owners thread (W7)
The trick is to install the Vista drivers in the compatibility mode.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
Hey Rick, it's me again. Just tried to print something and I'm having trouble. Every time I ask it to print, it gives me the dialog box, then just queues the job up and does nothing.
I just changed the ink cartridges and when I did it printed a test page, but now it won't print anything else and I tried re-seating the cartridges and it won't print a test page now. I got a fax earlier today and it printed fine, but now I get nothing.
I did notice that the last few times I bought cartridges from Dell, they've all had the protective label put on wrong--you know, the blue film that is supposed to protect the place where it connects to the printer? They've all been on backwards so that the computer part is exposed!
I have the original drivers disc. Do I need to reinstall them? Do I need updates? Please help! You helped me before and I know you probably know this.
Thanks, Nancy H.!!
Sorry for the delay, work.
Can you copy a document under the glass? Black and white and color?
What virus program and firewall are you using?
Yes, that part works fine. So does faxing.
Forgot to answer your other question: I use Eset Smart Security5.
Don't know what Firewall. I guess it's the same.
Allow Printer past Eset NOD32
I think a window is supposed to pop up when I click OK after Automatic mode with exceptions, but no window came up so I wasn't able to find the Rules And Zones area on any menu anywhere.
I found the rules and zones window but I am getting an error message when trying to configure the IP address. It says An error occurred during port configuration. This operation is not supported.
I am going to try to install drivers at this point. Seems like that is always the problem.
I uninstalled my printer and then reinstalled it using the original disc and that seems to have worked for now. Thanks for all your help as usual. You are a life saver!
Glad you got it working! Thanks for posting back.