Network Printer is offline after reboot

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

Network Printer is offline after reboot

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I have an HP printer shared via an ASUS RT-N16 router.  I have 5 PCs (all Dells) accessing this printer:

1 Windows XP laptop (wireless),  2 Windows XP desktops (wired), 1 Windows 7 64 bit laptop (wireless), and 1 Windows 7 desktop (wired).

No problems on any PC except the Windows 7 desktop which is a new Dell Studio Desktop (540).  When I install the HP driver and configure the TCP/IP port, it prints OK until the PC is rebooted.  After reboot, the printer is "offline".  If I delete and re-add the printer its ok until the next reboot.  The port is configured the same way on all PC as documented in the ASUS manual : IP is router (192.168.1.1), LPR, QueueName=LPRServer. 

 

Please help!

All Replies
  • DoctorX,

     

    Not really sure about printer sharing and Windows 7 settings. Try this article and see if it helps.

     

    Share Files and Printers between Windows 7 and XP

     

    This works both ways.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thanks, Rick, but the link provided in your response assumes that the printer will be connected directly to one of the PCs.  My printer is connected via USB directly to the router.  The router's IP is 192.168.1.1 so each PC has a TCP/IP port setup with this IP.

    4 out of 5 PCs are OK, so the problem is not the router or printer.  The TCP/IP ports on each PC were set up with identical settings.  It's also not a Windows 7 issue per say since one of my laptops is Windsows 7 64-bit as well and it does not have this "offline issue".  It seems to be something specific to the Dell Studio 540 that causes it to think the printer is offline after a reboot.  I'm starting to suspect McAfee, although disabling it did not help.  I'm considering removing McAfee to see if this helps.

    Any other suggestions? Anyone?

  • DoctorX,

     

    Try this and see if it helps.

     

    Allowing Printer past McAfee


    1. Open the McAfee Security Center and then click on the ‘Internet and Network’

    2. To the right of ‘Internet and Network’ you would see all the services that are present under it, just below that you would have a button ‘Configure’ please click on that.

    3. Now you would have the Internet and Network Configuration, in this window you would have an option ‘Firewall Protection in Enabled’ to the right of that you would have a downward arrow, click on that.

    4. Then click on the ‘Advanced’ button which would have a new screen up.

    5. To the left of that window you would have ‘System Services’ click on it and to the right pane of the window you would have the ports listed.

    6. Please check the option which is for ‘Windows File Sharing’ then click on ‘Apply’ and then ‘Ok’

    7. Restart the computer

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • OK, this did not help, but....

    I was about to give up but then I tried the following:

    - Added the LPR Port Monitor (Control Panel->Programs and Features->Turn Windows Features on or off->Print and Document Services)
    - Checked printer...it was still offline
    - Removed the LPR Port Monitor
    - Checked printer...it was online!
    - After reboot it was still online!

    Yes

     

  • DoctorX,

     

    I'm glad you got it working. Thanks for posting back. I was never in that section with Vista, XP yes.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!