dell 725 colour printer driver is not compatible on windows seven

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

dell 725 colour printer driver is not compatible on windows seven

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hi, i recently upgraded my laptop to windows seven and my dell colour 725 printer doesn't work on it any more. I reinstalled thee the printer driver software, but when i try to open setup it says the driver is not compatible with the operating system. I would appreciate if a new, updated driver were to be made available.  Thanks

All Replies
  • Here's the Dell 32 bit Win7 driver http://support.dell.com/support/downloads/driverslist.aspx?os=W732&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=PRN_INKJET_725&hidos=WW1&hidlang=en&TabIndex=

    And the Dell 64bit Win7 driver http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R146545&SystemID=PRN_INKJET_725&servicetag=&os=W764&osl=en&deviceid=10928&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=40&typeid=-1&dateid=-1&formatid=-1&fileid=194869

    Shogu33

  • dtb2010,

     

    I have no confirmed members that got this printer to work with Windows 7.

     

    Try following the instructions located at...

     

    725 Color Inkjet Printer owners thread

     

    Then let me know what happens. With Windows 7, you can try installing the Vista drivers in the compatibility mode. Instructions at the owners thread.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • ! First ensure you've downloaded the windows XP 64 bit driver from here http://support.dell.com/support/downloads/driverslist.aspx?os=WXPX&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=PRN_INKJET_725&hidos=W764&hidlang=en&TabIndex=&scanSupported=True&scanConsent=False

    2 Click windows symbol @ bottom left on desktop, select DEVICES AND PRINTERS, and check you haven't already installed the (ERRONEOUS) Microsoft Driver accidentally while plugging in the printer.

    If you DID, the Printer's picture will have a ! on it and say it needs troubleshooting. If so, don't bother troubleshooting, just RIGHT  click on PRINTER properties, then ADVANCED, then UNINSTALL DRIVER/Printer...

    Unplug the printer.

    Run the driver's .exe file again if required. Follow any instructions given.

    Restart the computer. Plug the printer in again and wait for windows to load the new (64 bit) Driver, and do a test print. This works fine on my WIN 7 64 bit system, though when the installation software asks you to plug it in 1/2 way through Windows may be re-installing a previous 32 bit version which of course WON'T work...

    John, Harrogate.

  • Hi,

    This solution doesn't work too... :(

  • dredree,

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.

    Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

    Restart your computer. Make sure the printer is removed.
    Manual Printer Driver Removal

    Download the XP 32-bit drivers for Windows 7 32-bit or the XP 64-bit drivers for Windows 7 64-bit. Install the XP drivers in the XP
    Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

    Links to the patch/drivers can be found at...

    Dell 725 Color Inkjet Printer owners (W7)

    Remember virus programs and firewalls will block communications.

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Unfortunately it didn't work... but I'm not sure which compatibility mode I should use ?

  • dredree,

     

    Run the procedure and use the XP compatibility mode.

     

     

    Ricki

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Rick,

    Thanks for your answer. Today I've tried all the compatibility modes but none of them worked :/

  • dredree,

     

    Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

     

    Also include the virus program and firewall you're using.

     

     

    Rick

     

     

     

     

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • It's in French, but I guess it's not a problem, is it?

    Virus program: Microsoft Security Essentials

    Firewall: Windows

    Nom du système d'exploitation:              Microsoft Windows 7 Édition Familiale Premium

    Version du système:                         6.1.7601 Service Pack 1 version 7601

    Fabricant du système d'exploitation:        Microsoft Corporation

    Configuration du système d'exploitation:    Station de travail autonome

    Type de version du système d'exploitation:  Multiprocessor Free

    Organisation enregistrée:                   Hewlett-Packard

    Date d'installation originale:              22/06/2010, 18:58:02

    Heure de démarrage du système:              31/12/2011, 15:21:21

    Fabricant du système:                       Hewlett-Packard

    Modèle du système:                          Presario CQ61 Notebook PC

    Type du système:                            x64-based PC

    Processeur(s):                              1 processeur(s) installé(s).

                                               [01] : AMD64 Family 16 Model 6 Stepping 2 AuthenticAMD ~2100 MHz

    Version du BIOS:                            Hewlett-Packard F.15, 17/05/2010

    Répertoire Windows:                         C:\Windows

    Répertoire système:                         C:\Windows\system32

    Périphérique d'amorçage:                    \Device\HarddiskVolume1

    Option régionale du système:                fr;Français (France)

    Paramètres régionaux d'entrée:              fr;Français (France)

    Fuseau horaire:                             (UTC+01:00) Bruxelles, Copenhague, Madrid, Paris

    Mémoire physique totale:                    2 812 Mo

    Mémoire physique disponible:                1 154 Mo

    Mémoire virtuelle : taille maximale:        5 623 Mo

    Mémoire virtuelle : disponible:             3 380 Mo

    Mémoire virtuelle : en cours d'utilisation: 2 243 Mo

    Emplacements des fichiers d'échange:        C:\pagefile.sys

    Domaine:                                    WORKGROUP

    Correctif(s):                               86 Corrections installées.

                                               [01]: KB982861

                                               [02]: 982861

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                                               [05]: KB2393802

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                                               [08]: KB2475792

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                                               [55]: KB2556532

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                                               [79]: KB2633952

                                               [80]: KB2639417

                                               [81]: KB2641690

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                                               [85]: KB976932

                                               [86]: KB982018

    Carte(s) réseau:                            2 carte(s) réseau installée(s).

                                               [01]: Realtek PCIe FE Family Controller

                                                     Nom de la connexion : Connexion au réseau local

                                                     État :                Support déconnecté

                                               [02]: Atheros AR9285 802.11b/g/n WiFi Adapter

                                                     Nom de la connexion : Connexion réseau sans fil

                                                     DHCP activé :         Oui

                                                     Serveur DHCP :        192.168.1.1

                                                     Adresse(s) IP

                                                     [01]: 192.168.1.11

                                                     [02]: fe80::e4ef:14f2:8643:1cbb

  • Time to buy another printer. the 725 is not compatible with win 7. www.microsoft.com/.../Search.aspx

  • However, the list says 32bit win 7 is. www.microsoft.com/.../Search.aspx

    It says you can use the vista 32 bit driver. Very strange. I would still buy a new printer or all in one. Use your 725 until the ink runs out if you still have your old computer. Vista driver is here: www.dell.com/.../DriverFileFormats

  • dredree,

     

    First run Delete Print Jobs to remove any stuck print jobs from the queue.

     

    Disconnect the printer.

     

    Download and run the patch(printer cleanup utility) until it prompots you to restart your computer.

     

    Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

     

    Download the XP 64-bit drivers. Install the XP 64-bit drivers in the XP Compatibility mode You may or may not get a message to connect the printer.

     

    Hit the Windows keys and the R keys at the same time. Type...

     

    C:\Program Files\Dell 725\Drivers

     

    You'll need to right click new, folder. Name the folder French.

     

    Open the English folder, copy everything in the English folder, then paste everything to the French folder.

     

    Double click on the XP 64-bit drivers and install again. This time the printer should install and prompt you to connect the printer.

     

    Links to the patch/drivers can be found at...

     

    Dell 725 Color Inkjet Printer owners (W7)

     

    The printer will work but will be in English.

     

    Also try reading...

     

    Allow Printer past Microsoft Essentials

     

     

    Rick

     

    Nom du système d'exploitation:              Microsoft Windows 7 Édition Familiale Premium
    Version du système:                         6.1.7601 Service Pack 1 version 7601
    Fabricant du système d'exploitation:        Microsoft Corporation
    Date d'installation originale:              22/06/2010, 18:58:02
    Heure de démarrage du système:              31/12/2011, 15:21:21
    Fabricant du système:                       Hewlett-Packard
    Modèle du système:                          Presario CQ61 Notebook PC
    Type du système:                            x64-based PC
    Processeur(s):                              1 processeur(s) installé(s).
                                               [01] : AMD64 Family 16 Model 6 Stepping 2 AuthenticAMD ~2100 MHz
    Version du BIOS:                            Hewlett-Packard F.15, 17/05/2010
    Option régionale du système:                fr;Français (France)
    Paramètres régionaux d'entrée:              fr;Français (France)
    Fuseau horaire:                             (UTC+01:00) Bruxelles, Copenhague, Madrid, Paris

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thank you all for you answers, especially Rick.

    Unfortunately it didn't work neither, so I'll just buy a new one :)

    Happy new year to everybody !!! :D

  • dredree,

     

    That's strange that it didn't work. This has worked for other members that have a Language other than English on their computers.

     

    Maybe look over these instructions. Language Solution for Dell Inkjet Printers

     

    It was first discovered by Boai in this thread and has worked for the different models. Re: Dell AIO 924 driver solution for windows 7 Language solution

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!