Lost Installation Disk To My Printer (926 all-in-one)

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

Lost Installation Disk To My Printer (926 all-in-one)

  • I lost the installation disk to my 926 printer. I have downloaded the free drivers from the Dell website but my computer and printer still won't communicate. What else can I do? Is there any way to order a new disk?

  • bmousie78,

     

    Try following the instructions located at...

     

    926 Photo All-In-One Printer owners thread (W7)

     

    Then tell me what happens. Make and model of your computer and operating system helpful. Since you don't have the printer disk, then you'll need an OCR Program for scanning. Simple OCR should work nicely with your computer and printer.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • i have done this steps but my problem not fix,so i'll say i am not happy for this post and this post was not helpful for me..

  • josephbrown012,

     

    Replying to an old thread does not help solve an issue. Things have been changed since this thread was done. Try making a new thread in the Dell Printers Forum and give some details. We should be able to help you.

     

    Make and model of your computer and opertaing system, 32-bit or 64-bit, make and model of your printer and how it's connected.

     

    What virus program and firewall are you using?

     

    What are you trying to accomplish?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I'm having a similar issue... We are trying to set up my boyfriends Dell 926 printer to my laptop and he lost the setup disk so I'm having trouble printing. When I go to print it says that there are troubleshooting issues. I tried troubleshooting the problem through windows and it didn't show a problem. i tried downloading the drivers from the website but it says that I need to insert the last disk to unzip a file and it stops the download. I've tried everything and we just bought new ink for it so I can print things for school. Help please! I'm using an Acer Aspire, Windows 7. Thanks in advance!!

  • Laceyann6,

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.

    Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

    Restart your computer. Make sure the printer is removed.
    Manual Printer Driver Removal

    Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

    Links to the patch/drivers can be found at...

    Dell 926 Photo All-In-One Printer owners thread (W7)

    Remember virus programs and firewalls will block communications.

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

    I did all that you said and changed the compatibility mode and that's where im stuck... I never got a message about the printer being disconnected and when I go to the setup file it says that my version of windows is not compatible to support the program or something of that nature. I removed the printer from my computer and everything but its still not letting me setup up the printer on my computer.

  • I was also able to download the drivers from the dell website for my printer and it downloads and says that all files are unzipped, but does nothing further.

  • Laceyann6,

    ***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I completed the above step and it still says that the printer has troubleshooting issues. Maybe I am downloading the wrong driver for my computer? how do I know whether I need the 32 bit or the 64 bit? I have windows 7 but that's all I know. after I download the driver and it says that I have unzipped the files and it brings me to a window called "Computer->Acer->Dell->Drivers->R146832" and in the folder it has "apps, common, drivers, install, pubs, tools, wireless, AutoPrnt, Autorun, Setup, Setup, Version" I tried clicking the "setup" option in that folder and on of them just tries to unzip the files again and the other is a message in the notepad that is full of symbols and random words. Ive done all of the steps and I feel like im missing something because every time I do the steps it leads me back to the same spot and im stuck again :( 

  • I forgot to add that when I troubleshoot the printer it says that the drivers are not installed for the printer.

  • Laceyann6,

    What virus program and firewall are you using?

    Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Im using McAfee virus program and Windows Firewall. The results to the Finding System Information are this... Host Name: LACEY-PC OS Name: Microsoft Windows 7 Home Premium OS Version: 6.1.7601 Service Pack 1 Build 7601 OS Manufacturer: Microsoft Corporation OS Configuration: Standalone Workstation OS Build Type: Multiprocessor Free Registered Owner: Lacey Registered Organization: Product ID: 00359-<Admin Note: removed per privacy policy~RK> Original Install Date: 4/2/2012, 10:57:57 PM System Boot Time: 1/19/2014, 7:34:47 PM System Manufacturer: Acer System Model: Aspire 5349 System Type: x64-based PC Processor(s): 1 Processor(s) Installed. [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~800 Mhz BIOS Version: INSYDE V1.06 , 9/29/2011 Windows Directory: C:\Windows System Directory: C:\Windows\system32 Boot Device: \Device\HarddiskVolume2 System Locale: en-us;English (United States) Input Locale: en-us;English (United States) Time Zone: (UTC-05:00) Eastern Time (US & Canada) Total Physical Memory: 3,948 MB Available Physical Memory: 2,513 MB Virtual Memory: Max Size: 7,894 MB Virtual Memory: Available: 6,017 MB Virtual Memory: In Use: 1,877 MB Page File Location(s): C:\pagefile.sys Domain: WORKGROUP Logon Server: \\LACEY-PC Hotfix(s): 234 Hotfix(s) Installed. [01]: KB2849697 [02]: KB2849696 [03]: KB2841134 [04]: KB2670838 [05]: KB971033 [06]: KB2393802 [07]: KB2425227 [08]: KB2475792 [09]: KB2476490 [10]: KB2479628 [11]: KB2479943 [12]: KB2482122 [13]: KB2484033 [14]: KB2485376 [15]: KB2488113 [16]: KB2491683 [17]: KB2492386 [18]: KB2497640 [19]: KB2503658 [20]: KB2503665 [21]: KB2505438 [22]: KB2506014 [23]: KB2506212 [24]: KB2506223 [25]: KB2506928 [26]: KB2507618 [27]: KB2507938 [28]: KB2508272 [29]: KB2508429 [30]: KB2509553 [31]: KB2510531 [32]: KB2511250 [33]: KB2511455 [34]: KB2515325 [35]: KB2518869 [36]: KB2519736 [37]: KB2522422 [38]: KB2524375 [39]: KB2529073 [40]: KB2532531 [41]: KB2533552 [42]: KB2533623 [43]: KB2534366 [44]: KB2536275 [45]: KB2536276 [46]: KB2539635 [47]: KB2541014 [48]: KB2544893 [49]: KB2545698 [50]: KB2547666 [51]: KB2552343 [52]: KB2555917 [53]: KB2556532 [54]: KB2559049 [55]: KB2560656 [56]: KB2562937 [57]: KB2563227 [58]: KB2563894 [59]: KB2564958 [60]: KB2567680 [61]: KB2570791 [62]: KB2570947 [63]: KB2572077 [64]: KB2579686 [65]: KB2584146 [66]: KB2585542 [67]: KB2588516 [68]: KB2603229 [69]: KB2604115 [70]: KB2607712 [71]: KB2616676 [72]: KB2618451 [73]: KB2619339 [74]: KB2620704 [75]: KB2620712 [76]: KB2621440 [77]: KB2631813 [78]: KB2633873 [79]: KB2633952 [80]: KB2639308 [81]: KB2640148 [82]: KB2641653 [83]: KB2641690 [84]: KB2644615 [85]: KB2645640 [86]: KB2647518 [87]: KB2647753 [88]: KB2653956 [89]: KB2654428 [90]: KB2655992 [91]: KB2656356 [92]: KB2656373 [93]: KB2656411 [94]: KB2658846 [95]: KB2659262 [96]: KB2660075 [97]: KB2660649 [98]: KB2661254 [99]: KB2665364 [100]: KB2667402 [101]: KB2676562 [102]: KB2677070 [103]: KB2679255 [104]: KB2685811 [105]: KB2685813 [106]: KB2685939 [107]: KB2686831 [108]: KB2688338 [109]: KB2690533 [110]: KB2691442 [111]: KB2695962 [112]: KB2698365 [113]: KB2699779 [114]: KB2705219 [115]: KB2709162 [116]: KB2709630 [117]: KB2709715 [118]: KB2712808 [119]: KB2718523 [120]: KB2718704 [121]: KB2719857 [122]: KB2719985 [123]: KB2724197 [124]: KB2726535 [125]: KB2727528 [126]: KB2729094 [127]: KB2729452 [128]: KB2731847 [129]: KB2732059 [130]: KB2732487 [131]: KB2732500 [132]: KB2735855 [133]: KB2736233 [134]: KB2736422 [135]: KB2739159 [136]: KB2741355 [137]: KB2742599 [138]: KB2743555 [139]: KB2749655 [140]: KB2750841 [141]: KB2753842 [142]: KB2756921 [143]: KB2757638 [144]: KB2758857 [145]: KB2761217 [146]: KB2762895 [147]: KB2763523 [148]: KB2769369 [149]: KB2770660 [150]: KB2773072 [151]: KB2778344 [152]: KB2778930 [153]: KB2779562 [154]: KB2785220 [155]: KB2786081 [156]: KB2786400 [157]: KB2789645 [158]: KB2790113 [159]: KB2790655 [160]: KB2791765 [161]: KB2798162 [162]: KB2799494 [163]: KB2799926 [164]: KB2803821 [165]: KB2804579 [166]: KB2807986 [167]: KB2808679 [168]: KB2813170 [169]: KB2813347 [170]: KB2813430 [171]: KB2813956 [172]: KB2820197 [173]: KB2820331 [174]: KB2829361 [175]: KB2830290 [176]: KB2832414 [177]: KB2833946 [178]: KB2834140 [179]: KB2834886 [180]: KB2835361 [181]: KB2835364 [182]: KB2836502 [183]: KB2836942 [184]: KB2836943 [185]: KB2839894 [186]: KB2840149 [187]: KB2840631 [188]: KB2844286 [189]: KB2845187 [190]: KB2845690 [191]: KB2846960 [192]: KB2847077 [193]: KB2847311 [194]: KB2847927 [195]: KB2849470 [196]: KB2852386 [197]: KB2853952 [198]: KB2861191 [199]: KB2861698 [200]: KB2861855 [201]: KB2862152 [202]: KB2862330 [203]: KB2862335 [204]: KB2862966 [205]: KB2863058 [206]: KB2863240 [207]: KB2864058 [208]: KB2864202 [209]: KB2868038 [210]: KB2868116 [211]: KB2868623 [212]: KB2868626 [213]: KB2868725 [214]: KB2872339 [215]: KB2875783 [216]: KB2876284 [217]: KB2876315 [218]: KB2876331 [219]: KB2882822 [220]: KB2884256 [221]: KB2887069 [222]: KB2888049 [223]: KB2891804 [224]: KB2892074 [225]: KB2893294 [226]: KB2893519 [227]: KB2893984 [228]: KB2900986 [229]: KB2904266 [230]: KB2913152 [231]: KB2913431 [232]: KB2913602 [233]: KB976902 [234]: KB982018 Network Card(s): 3 NIC(s) Installed. [01]: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20) Connection Name: Local Area Connection Status: Media disconnected [02]: Atheros AR5B125 Wireless Network Adapter Connection Name: Wireless Network Connection DHCP Enabled: Yes DHCP Server: 192.168.1.1 IP address(es) [01]: 192.168.1.2 [02]: fe80::ce3:68f2:df12:782d [03]: Microsoft Virtual WiFi Miniport Adapter Connection Name: Wireless Network Connection 2 Status: Media disconnected

  • Laceyann6,

    You have Microsoft Windows 7 Home Premium 64-bit

    Try reading...

    Allow a printer past McAfee

    If that doesn't work, you may need to get your McAfee Product key, Belarc Advisor can provide that information. I would then use the McAfee Removal Tool to uninstall McAfee, restart the computer then try to install the printer. If the printer installs, then reinstall McAfee

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I deleted the old drivers because im not sure which one I downloaded but I know it was not the 64 bit. So I downloaded the 64 bit driver from the website, followed the steps again, and IT WORKED!!! I followed the install steps and it is now set up with my computer! thank you soooooooooooooo much for your help! I appreciate it greatly!! :) :)