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Dell 720 Color Inkjet Printer owners thread (W7)

This question has been answered by RockSt☆r-Rick K

Please follow the instructions below and then tell me what happens.

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista computers, until it prompts you to restart your computer.

 

If using Windows 7 also try...Manual Printer Driver Removal

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

All other drivers

 

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

If using Windows 7, use the Vista drivers in the compatibility mode. 

 

Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista(Try Vista SP2). Then install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

 

 

 

Rick

#DellRockStar

What is a Dell Service Tag and how do I locate it? 

 

 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

Verified Answer
  • I was able to install the vista driver and then print. I did not do anything special to set the compatibility mode. So far I have encountered no problems. I printed the alignment page and test page that installation delivers, then a very short text document and a mapquest page saved to a document. I had printer properties set to use only black and white, as is my usual practice.

    So far, so good.

  • fbang652,

    Link to the patch has been updated.

    http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=R166313

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.

    Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

    Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

    Download the Vista 32-bit drivers for Windows 7 8 and 8.1 32-bit or the Vista 64-bit drivers for Windows 7, 8 and 8.1 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

    Links to the patch/drivers can be found at...

    Dell 720 Color Inkjet Printer owners thread (W7)

    Remember virus programs and firewalls will block communications.

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • fbang652,

    First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer

    Make sure the printer is not usb cable connected.

    Hit the Windows key and the x keys at the same time, programs and features, your printer, uninstall.

    Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

    Before you proceed, if you installed/reinstalled/upgraded Windows 8.1 on the computer, please make sure you installed the drivers in the correct order.

    The Dell System Software (if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

    Start with the Dell System Software and the chipset drivers and follow the list.

    Then use the Vista drivers for the printer in the Vista SP2 Compatibility mode Once the drivers are installed, you'll get prompted to connect the printer(powered on)

    Remember virus programs and firewalls will block communications. If you did not install any, Windows Defender is the default.Try reading...

    Allow Printer past Microsoft Essentials/Windows Defender

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • fbang652,

    Forget the printer cleanup utility. Follow the instructions on my LAST POST.

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • fbang652,

    Did you try the Vista 64-bit Drivers?

    Operating system in English or another language?

    Allow Printer past Microsoft Essentials/Windows Defender

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

All Replies
  • Dell Series 1 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

     

    Dell Series 1 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

     

    It's possible to get a Dell Series 1 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • I am having a problem with downloading anything from Dell Driver Download Manager. After I save the file the and try and download a message say that: There are no files to download. Please go to Drivers and Downloads to select file(s). How am I suppose to download the patches?

  • adeli20,

     

    How to by-pass the Dell Download Manager

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • I downloaded the patch to remove the printer (even though I think I may have already removed it) you listed above and it ran and my computer rebooted, but now since it restarted the bar with icons that were shortcuts to various things (I don't know what its called, it was automatic, had a camera for all the photo options, music, games, ect.) that went across the top of my desktop screen is no longer there, and I am wondering what happened, if other things were removed by that patch too.  PLEASE HELP!!!!!!!!!!!

  • What I am referring to that has been removed is the Dell Dock Bar.  when I searched my computer for it, I was told it has been removed.  Why did this happen?  Did that patch remove ALL of my Dell software?  What can I do to get all the software pack if that's what happened.  The dock bar was there right before, and after that patch ran it was removed.  HELP PLEASE!

  • alissa39,

     

    The patch was a printer cleanup utility and was supposed to only remove the printer. You can download Dell Dock, again.

     

    If you notice that you're missing any other programs, like Dell Quickset, if you have a laptop, just go to  Drivers & Downloads, enter your service tag number and you should then see a list of drivers to download. Everything is there.

     

     

    Rick 

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • I looked up quickset, and am missing that also.  When I went to Drivers & Downloads it gave me a large list of downloads that were recommended or optional.  Are these all the drivers/downloads, or just the ones I don't have?  Should I download all of the recommended ones?

    Thankyou so much for your help

    Alissa

  • alissa39,

     

    Only download what you think was removed. The others are probably there. Applications and input devices are the ones to look at.

     

    It's basically, if it ain't broke, don't try to fix it. Just download and install what you notice you're missing.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • i found these instructions too complicated to follow, nothing has really happened just added lots of things to my computer, printer still not working though.

    is there any other way to get it working

    also when i try to print it says windows cannot print due to the current printer setup???

  • Getting very frustrated.  I also have a Dell 720.  I have followed all of the above instructions but can't get it to work with my desktop and Win 7.  About 75% into the install process it says driver not successfully installed.  I have run the uninstall file, restarted, installed the driver file, several times now, but still the same result.

    I have clicked run as administrator and compatibility mode for Vista sp2. 

    Before I go to reinstall each time I have checked printer and devices in control panel, it shows none, so I'm assuming the uninstall is working each time.  After driver install, printer troubleshoot, just says driver not installed. 

    Printer is not connected when I uninstall old drivers and is connected once I run setup.exe.

    Any other thoughts?

    Thanks,

  •  bobwhite4,

     

    Make and model of your computer and operating system. 32-bit or 64-bit?

     

    Did you upgrade to Windows 7 or was the computer purchased with Windows 7?

     

    Virus program?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Dell 4700

    Upgrade to 7

    32 bit

    AVG Free

  • I tried the entire procedure again and the Dell software says it is installed but 75% of the way through the install process, the Win 7 icon in the tray flashes a warning that says it was not successfully.

  • That should have read the driver was not successfully installed.

  • Something keeps emailing me to capture this thread to Wiki.  I don't know what that means.