I have tried everything from: cleaning heads, replacing with Dell cartridge, and still will not recognize the color cartridge. The cartridge I'm replacing is recognized but not the new one. Any ideas?
Pablo14,
Unplug the printer from the wall. Now remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.
Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?
If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.
black = black side(left) color = color side(right)
photo cartridge = black side(left color = color side(right)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.
Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.
Rick
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
Thank you for the advice. I have followed your instructions without success. However, the printer did not try to print an alignment page and it still gives the message that the right cartridge is missing, when it's actually there.
Dell ink cartridges do sometimes come with a bad sensor. Take it back to the place of purchase for a replacement.
I have tried two different color cartridges, one from Dell and one from a 3rd party, both Dell certified. Both are not recognized. It's got to be something different than the sensor on the cartridge. I just now put the old cartridge back in and it printed an alignment page but was just low on ink. Why would it not recognize two cartridges from two different vendors? Seems like it has to be something else than a bad sensor on the cartridge. Any other thoughts? Thanks
I would suggest that you are persistant. Take the Dell cartridge back to the place of purchase for a replacement. Using 3rd part cartridges will always give you an error message.
One was a 3rd party. The other was direct from Dell. Neither work. I have another cartridge from Dell but I'm hesitant to open it and ruin another one. Thanks
The ones from Delll should work, unless the sensor is bad. Yes, I have heard people having issues with the sensors, but I haven't had the happen with my Dell Series 5 cartridges, yet.
Call the number on the shipping document and tell them, then will send a replacement.