I use Windows 7 to test some applications and I found following problem.
I can't print a document. It always says: " An unknown error occured."
I can scan with it, but that's all. Any suggestions?
Make and model of your computer. 32-bit or 64-bit?
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
It is a custom build computer with following specs:
Asus Rampage II Extreme Motherbord
Intel Core i7 920
Corsair XMS3 3 x 2GB
Point of View Nvidia 295 GTX
Antec 850 Watt
2x WD Raptors 150 GB
2x Samsung Spinpoint F1 1TB
(Both in raid 0)
And some additional stuff like dvd-rom etc.
Running Windows 7 64-bit and have a printer of Dell (A940) not working with this system.
Hope you are informed with this info :)
Do you have NVIDIA's Network Access Manager installed?
No, but does dell has drivers for windows 7? Maybe that would work
Here are the instructions I use for installing the A940 Printer. I was told the Vista Drivers are backward compatable for Windows 7. So far, I have only had a few people say they cannot get all the functions to work, but most can still print. Dell will NOT provide Windows 7 drivers until it is Offically Released. If this does not work, Dell will hopefully have the drivers in late October into November.
Please follow the instructions below and then tell me what happens.
First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers.
Vista 32-bit Drivers
Vista 64-bit Drivers
All other drivers
Now install the proper Drivers. You'll be prompted when to connect the printer(powered on)
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
That patch to uninstall didn't wok. I've removed everything by hand.
After installing Java by hand, windows found the drivers with auto update.
But I've installed the 64 bit driver from vista over again now and the printer works.
Thank you very much :)
I couldn't guarentee anything. It's kinda hit and miss until the proper drivers are available. The question about the NVIDIA's Network Access Manager was asked because I had this issue with another custom computer and uninstalling it was the solution.
We know you can print the question is can you scan? I still cannot guarentee you can scan, that's why I asked.
I can say happy now, I can print and I can scan, like I was used in Vista 64-bit :)
Thanks for sharing the information with me. Since I try helping others here, I'll have to remember if they say the patch didn't work, that I have to have them manually un-install the prunbter drivers.
Could you please mark the verify answer and yes, please make your own post as it tell what you did to correct the problem. That way if someone else tries to install the same printer on Windows 7, they will see what you did to get it working.
Thanks again and take care,
Make a new post, or a reply? I'll make work of it tomorrow :)
Unfortunatly I have to report the printer fails after a couple of documents. It works well for the first document, but it doesn't know when it's finished. So it wants to start to the second, but doesn't. When you close or cancel the first document, it hangs on it. Only have this problem with printing online documents like for your bank etc.
If you can live with it like that until November, which is the most likely time Dell will offer the drivers, that's the best I can do for now.
I guess so :)
I have a Vista home computer which has the Dell A940 printer attached. I also now have a Dell Windows 7 PC which I want to connect to the printer via the Vista machine. I have used the process above to clear out all other printer drivers on the Windows 7 machine and installed the Vista 64 bit A940 drivers (connecting the A940 directly for installation purposes) but even though the Windows 7 machine can see the printer attached to the Vista one when it tries to connect it fails with a message 0x00000000d.
Any clues why this is? I have checked all the sharing options.
im having the same problem. i have the a940 printer hooked up to a dell xp pc. im trying to connect the printer wirelessly to a windows 7 laptop. it shows up that the printer is attached, but has the same error when i try and use it or connect it. if you have found out how to fix it, let me know please