all in printer/scanner A940 does not work on my HP computer

Peripherals

Peripherals
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all in printer/scanner A940 does not work on my HP computer

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I have recently acquired an HP Pavilion a1200y CTO desk top computer and I tried to use my all-in printer/scanner Dell a940. The printer was easily installed BUT I cannot figure out how to get the scanner to work. The computer wishes me to use the LPT1 port -- but the printer/scanner is attached via USB port. I saw in the forum that there is a work-around IF I had a Dell computer --- is there a work-around for my HP computer??

THANK YOU.

Alan

All Replies
  • Alan,

     

    Please follow the instructions below and then tell me what happens.

     

     

    First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and un-install all versions of Java, restart your computer and download and install the latest Java.

     

    Disconnect your printer.

     

    Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) until it prompts you to restart your computer.

     

    Restart your computer.

     

    Download the proper drivers.

     

    XP Drivers

     

    Vista 32-bit Drivers

     

     Vista 64-bit Drivers

     

    All other drivers

      

    Now install the proper Drivers. You'll be prompted when to connect the printer(powered on)

     

     

    As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

     

    Scanning

     

    Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

     

    Scanning wirelessly, use the scan buttons on the printer.

     

    What happens now? 

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

    Did everything as you said thru downloading the XP drivers. Couldn't get the 'install' to work directly -- but when I plugged the printer in the computer located the new hardware and found the proper drivers. It created a wizard to install the printer ---- then it created a wizard to install the scanner. EVERYTHING WORKS! The scanner only works from the control panel of the computer --- not from the a940 directly --- but that is a minor inconvenience. THANKS!!

    Alan

  • Alan,

     

    That's strange. The scanning should have worked like this...

     

     

    Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.


    Scanning wirelessly, use the scan buttons on the printer.

     

    You cna also try...

     

    Update list of applications to send scans to

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!