I have a DELL 1320c color laser printer about 2-3 years old. A month or so ago it started printing black and cyan colors lighter down the left side of the page. A light streak about 2 inches wide. Magenta is also a slightly lighter in the same spot but not as bad as black or cyan, which are very obvious. Yellow seems unaffected.
I read the DELL online help for the printer and it said this issue was most likely due to a worn out Print Head Device and that they need replacing every 20,000 copies. So I ordered in a new PHD and replaced it exactly as per the instructions. But the issue is unchanged! Even with a brand new PHD it prints black and cyan lighter for the left 2 inches from top to bottom on the page, exactly like the old PHD. The PHD cost me only less than the price of a new printer!
I've also tried swapping out the toner cartridges with new ones. Still no change. The toner doesn't rub off, so I can't see this being a fuser issue.
Does anyone have any ideas about what could be causing this issue? The help documentation doesn't give any other possible causes.
I have the same streak problem - did you ever resolve how to fix it
Anyone have an answer for this yet?!?!?!?
Seems common on the 1320C
Black has a wide white band through prints, cyan is a little narrower, magenta is a little more narower than cyan, and yellow is unaffected.
Bought a new PHD and STILL no change!!!!!!!!!!!
My warranty ran out last week!!!!!!!!
Thank you thank you thank you!!!!!!!!!!!
Tried all of your suggestions, no real change. Mirrors were all very clean!!
Print (all colors except yellow) are printing light on left side. Black has very wide white space, cyan a little smaller, magenta even smaller, and no effect on yellow.
What next? Should I blow all of the toner out of the machine and the transfer tubes?
This should not be happening on a 53 week old printer with only 5,000 pages printed on it!!
OH no... don't blow anything out. You can cause more problems than you have now!!
Have you ever used the "Toolbox" application installed when you initially install the printer? There should be a diagnostic function that will allow you to printer the "CONTAMINATION CHECK" pages.
Although your descriptions are fairly good, when diagnosing print quality issues, pictures speak a thousand words.If you can, please scan or take some pictures of your defective images, upload them to your computer, and post them with your reply.
Use the "Insert Media" icon (2 left from the smiley-face) to locate the file on your computer and upload with your reply.(btw.... max image width is 550 pixels)
Thanks again The Llynster!!!!!
Nope, couldn't find a contamination check in dignostics or maintenance in the tool box.
Here's a series of test pages from the toolbox to show what is happening......
all colors are affected except yellow!!
Thanks again to all!!!!!!!
This doesn't look good. I recall doing a field job on one of these and the symtoms were almost exactly like this.
Their warranty had expired, and, we also found they were not using genuine Dell toner. They ended up scrapping the machine.
Are you using genuine Dell toner? If not, this is probably only the beginning of more problems. The company that makes these printers for Dell has a trade secret on the toner formulation. Compared with 3rd party toners, it is not the same and the "other stuff" will eventually ruin the inner workings of the printer.
I have exactly the same problem with my Dell 1320C. It has only 2393 copies printed, is less than 2 years old, has all the latest drivers etc. running on XP Prof.
Uses Dell toners. I have read all the suggestions that I can find on this subject. I have tried cleaning the mirrors with compressed air after removing the toners and after taking the machine apart ( big job) . I have tried different new Dell toners . No solution. I have tried Dell's telephone assistance. " Need to buy a new PHD" I can't see why I should do that with so few copies printed, especially as I see from other postings that that has not resolved this particular problem that other users have faced. If it were the wrong toner type use, then you'd expect that all the colours would be affected, and also not just the first inch or two on the left hand side. Why not the right hand side? Or just the middle? Anyway, with my unit is not the toner that can be the problem.
There must be something else causing this problem. I have tried installing the printer on another computer, but all with the same results, so it's not the drivers, or the computer, it's the Dell printer which is the problem.
Any suggestions on trying to get to the bottom of this problem will be greatly appreciated.
Has anyone come up with a diagnosis for this problem?
I have about the same exact experience and my machine has under 3,000 pages - but it's doing the same thing - lighter down the left side for the black and cyan and to a lesser degree, the magenta is lighter, too. And, it doesn't appear the yellow is affected.
Any new ideas?
I look forward to your input and guidance.
To all. I have been looking into the issue a little more deeply. It appears that the 1320c is a stripped down model of a Xerox 6130 printer. I have acquired the service manual for this printer and I am going to begin the task of reverse engineering the issue till i come to the root cause. A bit of warning to those with warranty, do not attempt or you will VOID all warranty. However if you do not have any warranty, feel free to join the adventure. Feel free to contact me and I will get you a copy of the manual.
Hi BCTerry, well done! I have my DELL sitting here waiting for some free time to devote to the same problem, but it seems like you are onto something, AND have a service manual, which should help. Please let us know how you go, and best of luck to you for your efforts!
Hello All. I have you much needed answer to this question. If you encounter this issue with your Dell 1320 it is your imaging unit. You might as well go ahead and get a new 1320c if you want to go back that route because to replace this at a certified center will cost you more than the new unit itself. I have come to this conclusion after following the service guide troubleshooting steps one by one, taking it apart, cleaning, checking, reassembling and printing test pages. So sorry to deliver the bad new but this is what it looks like.
I will be ordering a new printer. I have a good fuser and 2 good print heads if anyone wants to contact me.
Hello All. I have you much needed answer to this question. If you
encounter this issue with your Dell 1320 it is your imaging unit. You
might as well go ahead and get a new 1320c if you want to go back that
route because to replace this at a certified center will cost you more
than the new unit itself. I have come to this conclusion after following
the service guide troubleshooting steps one by one, taking it apart,
cleaning, checking, reassembling and printing test pages. So sorry to
deliver the bad new but this is what it looks like.
I will be ordering a new printer. I have a good fuser and 2 good
print heads if anyone wants to contact me.
Thanks for the info guys. I'm glad I checked here. After reading troublshooting info I was ready to replace the PHD. My printout is getting lighter on the left. Seems to be a similiar issue to what you are experiencing and I only had a little over 6K pages printed.
I am not using Dell toner though and don't know how much of a problem that has been but I can tell you that I've had no problem with the print quality with these toners. And at only $15 / cartridge through amazon I figured if they worked only a time or two they'd pay for a new printer. I can still deal with the faded printouts for my brochures ect, not that noticeable.
Overall I've been very happy with the printer. Beats any ink jet I've used. If I have to buy a new one so be it unless anyone can recommend something better.
Hi Brandon, thnaks for your work on this bad problem. Can you advise where I can buy a copy of the service manual for the Xerox 6130? Also, did you take any pictures of how to take the 1320c apart?