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Dell AIO 920 Vista 64-bit - need scan driver

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Dell AIO 920 Vista 64-bit - need scan driver

This question has been answered by RockSt☆r-Rick K

The Dell tech who was trying to help me share this printer (unsuccessfully) with my XP laptop, installed only the printer driver for the 920 and the All In One app is nowhere to be found.  I know I need to uninstall the existing driver, but can anyone direct me to the patch to uninstall the 64 bit driver? And then refresh my memory on downloading and installing the drivers I need?

Any help on sharing the printer (which is connected to the Vista 64 PC) with the XP laptop would be appreciated too.  I'm tried many times and still can't get it to work.

 

Verified Answer
  • dbragas,

     

    Follow the instructions below and then let me know what happens. Using the patch is a MUST on Vista machines.

     

    Go to Windows Updates and get all the latest Updates, especially net framework(custom update). Net framework is needed for most applications to run. Also make sure to have the latest Java.

     

    Restart your computer. Now follow the instructions below.

     

    Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

     

    Restart your computer.

     

    Download the proper drivers.

     

    XP Drivers

     

    Vista 32-bit Drivers

     

    Vista 64-bit drivers

     

    All other drivers

     

    Install the proper drivers. You'll be prompted when to connect your printer(powered on)

     

    Scanning

     

    Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

     

    Scanning wirelessly, use the scan buttons on the printer.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

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All Replies
  • Welcome to the forums Yes

     

     

    You should really stick with tech support, until they help you resolve the problem to your satisfaction Idea

     

    In the meantime, you don't need to uninstall the 64bit drivers.

    You should've received a Drivers/Software CD with the printer?  Simply stick it in the optical drive, and it should autoplay - presenting options to install the drivers and software for the printer?

    If you don't have a CD, you can at least get drivers for the A920 here Idea

    I don't know if the file will also include any specific printer software as well though?

     

    Finally... you can get all the drivers for your system, from the 'Support --> Drivers & Downloads' section on the Dell website Wink

    From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

     

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  • dbragas,

     

    Follow the instructions below and then let me know what happens. Using the patch is a MUST on Vista machines.

     

    Go to Windows Updates and get all the latest Updates, especially net framework(custom update). Net framework is needed for most applications to run. Also make sure to have the latest Java.

     

    Restart your computer. Now follow the instructions below.

     

    Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

     

    Restart your computer.

     

    Download the proper drivers.

     

    XP Drivers

     

    Vista 32-bit Drivers

     

    Vista 64-bit drivers

     

    All other drivers

     

    Install the proper drivers. You'll be prompted when to connect your printer(powered on)

     

    Scanning

     

    Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

     

    Scanning wirelessly, use the scan buttons on the printer.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • PudgyOne - this worked like a charm. Thanks so much! 

     

  • dbragas,

     

    Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

     

    Thanks,

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • THANK YOU THANK YOU THANK YOU!! This worked and was exactly what I needed. I tried many things from using the original cd and downloading regular drivers and nothing would work to recognize my printer on the 64bit Vista. I did every step from the beginning, using the uninstall tool and it all worked like a charm!!!

  • wargo1et,

     

    I see you did your homework, GREAT Job! Yes Gald you got everything working.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Hi Rick,

    Dell tech support showed me the Vista 64-bit driver for the A920 and it's never worked quite right. I can print, but the buttons on top of the printer don't work. I tried your procedure, but unfortunately got the same results.  At the very end of the installation, I get an error, "Print Status Window Interface has stopped working". I see other people got your procedure to work, so either their buttons also don't work or I'm doing something wrong. Ideas?

    Thanks,

    Steve

  • sf1,

     

    Steve,

     

    Make and model of your computer would be helpful and Vista 64-bit, correct?

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Dell Studio XPS, core i7, vista 64-bit, a920 printer

  • sf1,

     

    There were issues with theses items, maybe you have one of these.

     

    Dell Studio™ 1536 Is Unable to Print Documents and uninstall NVIDIA's Network Access Manager

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Hello!  I need help!  Need to be able to print badly!

    I have Vista 64-bit O/S.  I have a Dell AIO 922 printer.

    I followed the above instructions:

    *  Get latest Java & install

    *  Disconnect USB for printer

    *  Execute Dell Cleanup Utility

    *  Restart PC

    The Dell download site only has a driver for 32-bit AIO 922 printer.  Where can I get a 64-Bit version?

    Appreciate any help you can give.

    Thanks,

    Alicia

  • Alicia,

     

    If you read the second post(the verified answer) you'll see the Vista 64-bit drivers.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Thanks for the response.

    Forgot to mention that I tried the 64-bit version for AIO 920 (R153048).  Myproblem is that the install cannot detect my AIO 922 printer even when connected and turned on.  Vista could detect it but not the R153048 install.

    So I tried the 32-bit version for AIO 922 (R151371).  The install detected my AIO 922 printer and completed.  However, I still could not connect to the printer.   This is the reason I was looking for the 64-bit version for AIO 922 (not for AIO 920 which I already tried.)

    Appreciate it!

    Alicia

  • Alicia,

     

    Sorry all the 900 numbers look alike after a while.

     

    Please make a new post and I'll provide the proper patch, drivers, etc that you need. I don't like mixing printers, patches, firmware as if the wrong firmware gets installed, the printer can become a giant paperweight.

     

    Thanks,

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015