new Brother all-in-one will print but not scan

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

new Brother all-in-one will print but not scan

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I spent 1.5 hours on the phone with Brother today uninstalling and installing my drivers several times and every time the scanner will not connect to the computer.

It's set up on a wireless system and I can print from my comptuer but when ever I push the scan button on the all-in-one it says Check Connection.  If I try to click on the scanner icon in Scanners and Cameras it says "the computer cannot detect the scanner or camera.  Please make sure the device is turned on and is properly connected to the computer."  If I right click on the icon and click on properties it says "the properties for this item are not available." 

I've uninstalled and installed the drivers about 7 times now and reset the printer to the factory settings and started over at least 3 or 4 times as well.  I went on to Brother's web site to download the latest versions of the drivers which didn't help either.

When I first got the printer I hooked it up with a chord and it did scann then but I've got a laptop comming in a couple weeks and I need this scanner to be able to work off the wiress network. 

Has anyone else had a similar problem???  Anyone have any suggestions before I just take this printer back?  I just don't understand how it can connect to print over the wireless system but can't seem to connect to scann.

Thanks for any help!  It's greatly appreciated!

All Replies
  • I've seen a lot of posts about not being able to scan wirelessly.  The Peripheral section of the forum or OS sections may be the best place to post this as it's more a software issue.  Some of it is the scanner (or all in one) software, some can be the wireless interface device, some could be PC software or firewall, but mostly it's the vendor's software and in this case Brother.  If they can't figure out how to make it work, personally, I'd be looking at a different vendor. 

    I am not a Dell Employee

    Dell forum member since 2002

    Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU,  Windows 7 64 bit Home/Win 8.1.  SSD drive.  Sonar X3c 64 bit Recordng Software.

     

    Member of Nashville based R.O.P.E.

  • Do you have the MFC665CW brother all in one?...

    E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

    XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

    XPS Gen 4 Desktop>being rebuilt

  • I recently had this problem with a HP C6380 and it was vendor software.

  • Thanks for the help.  I've pretty much decided to take it back but figured I'd give it one last shot to try to make it work by asking on here. 

  • ntfday

    I recently had this problem with a HP C6380 and it was vendor software.

     

     

    Hp C6180 is another problem one.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • dgkpcon it's the MFC-490CW.  I was going to put that in my original post but forgot.  Sorry.

  • dellbroke,

     

    Suggestions are...

     

    Make sure your computer has all the Windows Updates, especially .net framework(Custom Windows Update). Also make sure it has the latest Java.

     

    Try using these Recommended Wireless Router Settings(I use channel 11). If the printer still doesn't install, then sometimes a operating system repair is needed.

     

    Make backup copies of any files and folders you cannot afford to lose. This should be a normal practice anyway.

     

    Insert the operating system disk and restart your computer.

     

    Press any key to boot from CD.

     

    Choose install

     

    Do the agreement

     

    Now choose repair. Leave the disk in until you see the Welcome screen.

     

     

    Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

     

    Desktop System Software or Notebook System Software
    Chipset or SMBus driver
    Processor Driver (if applicable)
    Video
    Audio (sound)
    Input Drivers (keyboard/mouse)
    Modem
    Network Card

     

    Get all the Windows Updates again. Remember the custom Windows Updates too and remember to install the latest Java.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • dellbroke,

    If you are reffering to the scanner that sets up for the printer (for copying ) no you are correct it does not work.My MFC-665CW has the same problem.The web site the scanner uses is blocked on browsers and will not open.I have not yet figured it out myself and i have had my Brother printer for almost 2 years now.It is set to ftp: in the browser and there is no configuration for this.

     

    If this is not what you were reffering to but the scanner itself,open the control center for the brother printer,click to open the remote settings>click scanner>now go thru the list of how you want your pages set up,and the color,and type of paper used etc...Then hit apply or O.K. at the bottom of the page and the automatic settings will be locked in.Now if you need to scan a copy,place the copy in the scanner bed,push the scanner key on the printers panel,now go back to it on your laptop and click scan.The copy should come out fine.

    E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

    XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

    XPS Gen 4 Desktop>being rebuilt