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Dell All-In-One 946 Problem Communication with the Printer!!

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Peripherals
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Dell All-In-One 946 Problem Communication with the Printer!!

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Hey guys I have a Dell 946 and its been working fine and know all of a sudden it keeps saying "Cannot communicate with the printer" Whenever I try to print. I have unplugged the USB cable and power cable and put them back in and also restarted my computer but I had no luck. Someone please help me! I need to get this fixed I have a college paper due!

All Replies
  • kickstar13,

     

    Try this...

     

    Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

     

    Restart your computer.

     

    Download the proper drivers.

     

    XP Drivers

     

    Vista 32-bit Drivers

     

    All other drivers

     

    Install the proper drivers. You'll be prompted when to connect your printer(powered on)

     

    Scanning

     

    Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

     

    Scanning wirelessly, use the scan buttons on the printer.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

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  • Thanks soo much. I really appreciate your help. Smile My Printer is working now. 

  • kickstar13,

     

    Thanks for posting back. Could you mark the soultion so is someone else searches the forums, they can see what you did to fix your problem.

     

    Thanks and have a great Holiday,

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • OKay sorry to bother you again but it says the message again and wont print.  "communication not availible" cant connect to computer. Please help me!

  • kickstar13,

     

    Restart your computer(with the printer connected and powered on). If I'm correct, everything should come back. If it doesn't come back, then disconnect the printer, run the patch, restart the computer, install the proper drivers, connect the printer when prompted(powered on)

     

     

    Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

     

    Go to the USB Controller section and click the + sign.

     

    Go to the USB Root Hubs, right click on each, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power. Do this for all the USB Root hubs.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Thanks soo much. My problem is solved now. My printer is working perfectly. Thanks for your help!

     

    Okay how do I mark is problem as solved?

  • kickstar13,

     

    Thanks for posting back. Could you mark the verify answer(s) that helped you sole your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

     

    Thanks,

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Mine keeps doing this.  I've applied the patch and it just keeps breaking again.  I have to trick it by continually unplugging and replugging the USB cord.  This is getting really tiresome. 

  • RevPrints,

     

    The patch is a Printer cleanup utility and removes the drivers.

     

    Make and model of your computer and operating system is helpful. 32-bit or 64-bit?

     

    Virus program and firewall you're using.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • I have always had a problem sometimes getting a file out of the print queue.  Usually deleting it and then rebooting the computer works and sometimes when it comes back on it will print the document even though I asked it to delete it.  Monday however, it would not delete the 8 page color document but kept reprinting the first page over and over again,.  After 10 pages of using up my color ink, I decided to remove the printer and reinstall it.  It didn't actually remove the printer from the dialog box, but added another one.  After many maneuvers and removing the second one, I finally got the printer to show up in Excel again as an available printer but it does not communicate with the printer.  No error messages, just goes into the print queue and out without actually printing.  I followed your instructions above and unchecked the USB hubs but it still doesn't print.  I even change to a new cord just to be sure that wasn't the issue.  I have unplugged the printer and unconnected it many times and it still does not print my document.  I don't know where to go from here.  Any help would be gratefully appreciated.  Thank you. Dell 946 printer  Windows 7 cpu

  • moodyjudy,

    Try running Delete Print Jobs to remove the stuck print job(s) from the queue, then restart your computer.

    Let me know if the issue continues.

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015