Typing is all caps is consider shouting and it's also hard to read.
Are you using Dell Series 1 ink cartridges?
Can you copy a document under the glass? B&W and color?
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
when copying, it copies in b&w, it actually started to copy in color for about a 1/2 inch then the rest of the page was blank, and when i tried it again to copy in color it came up blank. thanks for the response, any ideas?
Sounds like your Dell Series 1 color ink cartridge is failing and needs replaced.
If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.
Power on the printer.
Open the printer(with the power on) and take out the Dell Series 1 black cartridge and then reseat it. I would then take out the color Dell Series 1 ink cartridge and reseat it. Now close the printer and it will print an alignment page.
Any error messages?
color cartridge = color side(left side) black cartridge = black side(right side)
photo cartridge = color side(left side) black cartridge = black side(right side)
Dell Series 1 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.
Dell Series 1 ink cartridges can be purchased at Staples, Walmart or Dell's Website.
If these are Dell Series 1 ink cartridges, then take them back to the place of purchase for a replacement or refund.
<EDITED to correct the correct positions of the Dell 1 Series Ink Cartridges>
did what you suggested. did not work. will order a new cartridge.
thanks so much for your help!!
p.s. the color cartridge is on the left under a blue cap and b&w is on the right under a black cap.
I'm almost certain that the problem is with the color cartridge. So on this model the cartridges are in the opposite position from the printers that I have owned.
Let me know what happens.