My V313W stopped printing and provided this message, "There is a problem with the printhead. Please consult the User's Guide." I tried wiping the contact points, removing and reinserting the printheads to no avail.
The only information I have is...
Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers Make sure the printer cartridges are in the correct position. The lips needs to be in the correct position.
Resolving Printhead Errors by Cleaning the Printhead on a Dell V313/V313w/V515w/V715w/P513w/P713w AIO Inkjet Printer
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
I got the same problem with my V515W! And the print heads will not clean, the unit is basically frozen and will do nothing. Tried a power reset. Nothing. The message first appeared when my ink ran out and after replacing with new will not get rid of message and Dell Service center shows them as empty!
Spellcheck sucks sometimes.. I was trying to say "I was able to run all the printhead maintenance checks"