The Dell Printer Home interface is not working. On launch, no buttons respond to clicking, except "Advanced Scan" (which is what I want) which brings me to a blank window. This is a problem with the dashboard, and not with the actual scanner itself. I updated the drives, java, Windows 7, turned off virus protection, etc. I uninstalled and reinstalled, restarted my computer, unplugged the scanner and turned it back on. Last time I tried to scan something through Dell Printer Home was in the summer and it worked without a problem. From Word I can print documents, so it is possible to communicate with the device. Anyone know what the problem is and how I can fix it?
What are you trying to scan?
How did you reinstall the printer?
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
"What are you trying to scan?"
A piece of art I made, therefore, a picture, not a document.
"How did you reinstall the printer?"
I reinstalled it from the disk. I then got the updated drivers from the Dell website.
Edit January 6th:
So no one knows what the problem is?