Dell 962 Error Message

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Peripherals
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Dell 962 Error Message

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My Dell 962 will not allow me to make copies  of documents unles it is printing documents directly from the computer, nor will it send a fax. I get the error messaage, 2200. How do I fix that?

 

Tina 

Verified Answer
  • Thanks to PudgyOne, I was able to fix the problem. The process was very time consuming with hit and misses, but I am able to send a fax and make copies.

     

    Tina 

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  • Tina,

     

    I found this information from a former Dell employee.

     

    The 2200 error message indicates a scanner stall or jam.  The steps below will help you to resolve the issue and clear the error message.

     

    Printer Reset

     

     

     
    1 Power off the All-In-One (AIO) and remove the power supply from the back of the unit.  Wait 30 seconds.  Then reinsert the power supply and power the AIO on.

     

    Did the error message return?

     

    Yes: Continue to step 2.


    No: Attempt a test scan.  If the error message does not reappear, the error is resolved.


     
    2 Power off the AIO and remove the power supply from the back of the unit.  Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks.  Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.

     

    Did the error message return?

     

    Yes: contact Dell.
    No: Continue to step 3.


     
    3 Power off the AIO and remove the power supply from the back of the unit.  Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit.  Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.

     

    Did the error message return?

     

    Yes: Repeat step 3 with another color cartridge.  If the printer fails again, continue to step 4.


    No: Repeat step 3 and install the black/photo cartridge.  If both cartridges are installed, attempt a test scan.  If the error message does not reappear, the error is resolved.


     
    4 Power off the AIO and remove the power supply from the back of the unit.  Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black/photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.

     

    Did the error message return?

     

    Yes: Repeat step 4 with another black/photo cartridge.  If the printer fails again, contact Dell.


    No: Install the color cartridge.  If the printer fails, contact Dell. If the error message does not appear with both cartridges installed, attempt a test scan.  If the error message does not reappear, the error is resolved.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thanks to PudgyOne, I was able to fix the problem. The process was very time consuming with hit and misses, but I am able to send a fax and make copies.

     

    Tina 

  • Tina,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!