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Printer Carrier Stall


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Printer Carrier Stall

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I get the message "Check inside the printer for obstructions, then press    "  and it shows the check mark  I have looked inside and there is nothing obstructing it. Also, it wasn't opened since it was last used. What has happened since I last used it to cause this error message?  Do I have to ship this thing in over a faulty message?


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  • Angelusgray,


    If the printer is new or it's still under warranty, then contact Dell for information on what to do. In most cases, printers that I usually hear about here are older printers. If this is an older printer, then follow the instructions below.


    Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. This will reset any error messages the printer is getting. Plug everything back in. Do you still get the error message? If so, then open the printer with the power on and reseat the Dell Series black ink cartridge. Do the same for the Dell Series color cartridge. Close the printer and it should try to print an alignment page. Any error messages.


    Last thing to try is to clean the encoder strip. Instructions below.





    Clean the Encoder Strip

    Additional Information
      As you perform the following steps, be careful when handling the encoder strip as it can break easily.  

    It is possible that dust can gather on the encoder strip which will make it very difficult for the printer to determine where the carriage is on its track. To clean the encoder strip, perform the following steps:

    1. Power down the printer and unplug the power.
    2. Lift the cover on the printer.
    3. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer (Figure 1).

      Figure 1: The Encoder Strip to the right of the cartridge carrier

        The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting.  
    4. Plug in the printer and power it on.
    5. Open the cover to allow the cartridge carriage to center itself.
    6. Using a dry, lint free cloth, pinch the encoder strip on the left-hand side of the cartridge carriage and pull your fingers across it towards the left-hand side of the printer. (Figure 2).

      Figure 2: The encoder strip to the left of the cartridge carrier


    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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