Scanner "Cannot retrieve application list"

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

Scanner "Cannot retrieve application list"

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I have a AIO 948 Printer, and when I try to scan something to my computer it says "Downloading Applicaiton List". It sits there for about a minute and than eventually says "Cannot retrieve application list". Anybody know how to fix this?

All Replies
  • Evelyn,

     

    Check your settings for...

     

    Enable Bidirectional Support/Enable Biodirectional Support

     

    Check your virus programs and firewalls for communications. You have to scan from the printer, wireless and from the computer with the USB connection.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I had the same problem with my Dell V310 printer and Rick's suggestion took care of the problem!  Thank you!

  • Buckeye Dell,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I have a v515w and I am getting the same message. 'cannot retrieve application list' What can I do to fix it