I have a AIO 948 Printer, and when I try to scan something to my computer it says "Downloading Applicaiton List". It sits there for about a minute and than eventually says "Cannot retrieve application list". Anybody know how to fix this?
Check your settings for...
Enable Bidirectional Support/Enable Biodirectional Support
Check your virus programs and firewalls for communications. You have to scan from the printer, wireless and from the computer with the USB connection.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
I had the same problem with my Dell V310 printer and Rick's suggestion took care of the problem! Thank you!
Glad you got it working! Thanks for posting back.
I had the same problem. My mistake was using the actual printer buttons to scan the document. Finally, I simply went to "My Computer" on the desktop. I double clicked the printer icon. In the lower right corner, I doubleclicked scan document. Then the import message popped up, I named the file, it scanned perfectly
I have also noticed that if you read...
Removing computers from printer scan list
It also corrects the communication problem.
Sure, I keep trying to answer this but my answer wont go through