Scanner "Cannot retrieve application list" - Printers Forum - Peripherals - Dell Community

Scanner "Cannot retrieve application list"

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

Scanner "Cannot retrieve application list"

This question is not answered

I have a AIO 948 Printer, and when I try to scan something to my computer it says "Downloading Applicaiton List". It sits there for about a minute and than eventually says "Cannot retrieve application list". Anybody know how to fix this?

All Replies
  • Evelyn,

     

    Check your settings for...

     

    Enable Bidirectional Support/Enable Biodirectional Support

     

    Check your virus programs and firewalls for communications. You have to scan from the printer, wireless and from the computer with the USB connection.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • I had the same problem with my Dell V310 printer and Rick's suggestion took care of the problem!  Thank you!

  • Buckeye Dell,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • I have a v515w and I am getting the same message. 'cannot retrieve application list' What can I do to fix it
  • Hey,

    I had the same problem.  My mistake was using the actual printer buttons to scan the document. Finally, I simply went to "My Computer" on the desktop. I double clicked the printer icon. In the lower right corner, I doubleclicked scan document. Then the import message popped up, I named the file, it scanned perfectly

    !

  • I have also noticed that if you read...

    Removing computers from printer scan list

    It also corrects the communication problem.

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Sure, I keep trying to answer this but my answer wont go through