XP doesn't recognize 2300 MP USB

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

XP doesn't recognize 2300 MP USB

  • Hi there everyone;
     
    My company just bought a Dell 2300 MP projector and a Toshiba A70 laptop for doing presentations.  The laptop has windows XPSP2 on it. 
     
    The remote for the projector works for controlling the projector but when I connect the projector to the laptop with the USB cable it recognizes that a new USB device has been connected but it can't identify the device.  In the device manager there is an unrecognized device and of course the remote will not work to control the presentation.
     
    Is there a driver or something that has to be installed to get this thing to work?
     
    Thanks in advance for all your support.
     
    d
  • droiddoc,

    The 1100 had the same issue. When attaching the USB cable from the projector to a computer, the Operation System will prompt for a driver CD to install the appropriate drivers to recognize the chipset. This chipset is part of the USB interface, which allows the use of the remote control. If you attempt to install the driver, it will fail and a "bang" will be placed in Device Manager. As a workaround, cancel the add new hardware wizard. The operation of the remote will not be affected by canceling the wizard. In the event that you attempted to install the driver, remove the entry from Device Manager and restart the computer, then, cancel the add new hardware wizard.

    (Liaison for Desktops, Alienware, Monitors)
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  • droiddoc,

    Did this workaround work for you?

    (Liaison for Desktops, Alienware, Monitors)
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  • Hi Chris;

    Sorry about the delay getting back to you.  Unfortunately your workaround didn't work.   However, this morning I set-up another user on the laptop and when I plugged the projector's USB cable in, everything was recognized just fine and the remote worked perfectly for that user.   So, I will check other users and perhaps I will just have to copy the one user profile to the other users.

    d

  • I have a compaq presario -- and was just given a DELL 2300 MP as a gift. It doesn't seem compatible. It keeps searching for a signal. Do I need a driver... or is this not going to work with my unit.