XPS13 9359 won't load Bluetooth drivers - Networking, Internet, Wireless Forum - Networking, Internet, Wireless - Dell Community

XPS13 9359 won't load Bluetooth drivers

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XPS13 9359 won't load Bluetooth drivers

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BT stopped working a few weeks ago, eventually uninstalled drivers and attempted to install latest, and it fails.  See log:         Puzzling.  This is a 64 bit WIN10 up to date.

[02/22/17 12:37:34] Update Package Execution Started
[02/22/17 12:37:34] Original command line: "C:\Users\dick\Downloads\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2).EXE"
[02/22/17 12:37:34] DUP Framework EXE Version: 3.4.4.35
[02/22/17 12:37:34] DUP Release: YW21WA04
[02/22/17 12:37:34] Initializing framework...
[02/22/17 12:37:34] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client
[02/22/17 12:37:34] logo.png
[02/22/17 12:37:46] User Command: attended
[02/22/17 12:37:46] DUP Capabilities Value: 39845887 (0x25FFFFF)
[02/22/17 12:37:46] DUP Vendor Software Version: 12.0.1.750
[02/22/17 12:37:46] Local System/Model Compatible with this Package? Yes
[02/22/17 12:37:46] Local System OS Version: 10.0.0.0
[02/22/17 12:37:46] OS Compatible with this Package? Yes
[02/22/17 12:37:46] Local System OS Language: EN
[02/22/17 12:37:46] Language Compatible with this Package? Yes
[02/22/17 12:37:46] Extraction-miniunz path: C:\PROGRA~3\EE5691~1\dell\drivers\NETWOR~1.750\miniunz.exe
[02/22/17 12:37:46] Extraction-arguments: -x C:\Users\dick\DOWNLO~1\NE1A86~1.EXE -o -d C:\PROGRA~3\EE5691~1\dell\drivers\NETWOR~1.750
[02/22/17 12:37:47] Extraction-GetExitCode: 0
[02/22/17 12:37:47] Identified Behavior : attended
[02/22/17 12:37:47] Temporary payload log file name: C:\ProgramData\ee569161-d74c-4cc3-897a-87a71f541cf7\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2)\DUPB4E6.tmp
[02/22/17 12:37:47] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\ee569161-d74c-4cc3-897a-87a71f541cf7\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2)\DUPB4E6.tmp""
[02/22/17 12:37:47] Path : C:\ProgramData\ee569161-d74c-4cc3-897a-87a71f541cf7\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2)
[02/22/17 12:37:47] Identified Behavior : attended
[02/22/17 12:37:59] Append Vendor Software Log: C:\ProgramData\ee569161-d74c-4cc3-897a-87a71f541cf7\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2)\DUPB4E6.tmp
[02/22/17 12:37:59]
--- Start of Vendor Software Log ---

[02/22/17 12:37:59]
--- End of Vendor Software Log ---

[02/22/17 12:37:59] Vendor Software Return Code: 3221226505
[02/22/17 12:38:00] logo.png
[02/22/17 12:38:00] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[02/22/17 12:38:00] Name of Exit Code:
[02/22/17 12:38:00] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[02/22/17 12:38:00] Exit Code set to: 1 (0x1)
[02/22/17 12:38:00] Result: FAILURE
[02/22/17 12:38:13] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2).txt

All Replies
  • DickReeves,

    Unfortunately, I do not have an XPS 9359 in my database. Please verify the system model. Also, I was reading your log and noticed you say your system has Windows 10 64 bit installed. The log shows you Win 32 driver you are trying to install.

    C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2).txt

    Try installing the chipset drivers, reboot and then install the /wireless/bluetooth drivers.

  • Jesse, thanks for pointing out the bitness discrepancy.  This is actually an XPS13 9350, my finger was just a little short on the keyboard.

    When I go to the Dell Downloads section, choose my 9350, select win10 64 ... it presents only 32 bit install files.  Hmmmmmmm. Here's what it says:

    File Name: Network_Driver_YW21W_WN32_12.0.1.750_A04_01.EXE

    Importance: Recommended

    Description: Update Package for Microsoft® Windows® (181.01 MB)

    Release Date: 22 Dec 2016

    Version: 12.0.1.750 ,A04

    Last Updated: 24 Jan 2017

    Dell Wireless 1550/1560/1704/1708/1820A/1830 Bluetooth Driver

    This package provides the driver for Dell Wireless 1550/1560/1704/1708/1820A/1830 Bluetooth and is supported on the Alienware, Inspiron, Vostro and XPS series running the following Windows Operating Systems: Windows 10 64-bit

  • DickReeves,

    Install the chipset drivers and then install the wireless/bluetooth drivers., 

  • Hi Jesse,

    I'm having this same problem, which of the chipset drivers need to be installed? I've yet been able to get bluetooth to stay connected despite running the update scan off the dell support site.

    Cheers.

  • Jessie,

    There are 8 chipset drivers listed. Do you mean uninstall and reinstall all of them?