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Airplane Mode stuck, Press FN + PrtScn

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Airplane Mode stuck, Press FN + PrtScn

This question has been answered by VidyaPS

Hello

I have a 15r inspiron laptop with Windows 8. My newest problem surfaced today.  Suddenly my laptop kept disconnecting my wireless connection and turning on airplane mode.  Finally it is stuck in airplane mode and I am unable to connect wireless. I have a Dell Wireless 1705 card.  I tried everything including restoring to factory default settings.  It also states my Ethernet connection is unplugged.  It is not since I have my tablet connecting fine.  This all started when I tried to check for windows updates. Any help is appreciated.  I never experienced so many problems with a computer. It seems that I am always fixing something.

Verified Answer
  • bela1950,

    In addition to what Jim stated...

    Airplane Mode - Turn On or Off in Windows 8

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • If the Airplane Mode is suddenly off .... that means you would have accidentally pressed the switch through your key board and enabled the mode on.

    Solution:

    1. Please see your function Keys . Either F2 or the PtrScr+Fn key ( ptrscr is next to F12 key and Fn is near Ctrl key - Press both together) enables or disables the Airplain Mode in Dell systems.

    2. You can press those keys and see the screen for the display showing the Off or On mode. 

    3. When i press ptrscr + fn in my system i get the below display on my screen indicating the Off position.

    My problem is solved . :))

All Replies
  • Hello. You have posted on the Laptop audio board. You might get better advice on our Wireless board.

    Also Microsoft has some instructions here. Scroll down near the bottom to "What if my wireless devices don't turn on/off correctly".

    Jim Coates -- 14th year on the Dell Laptop Audio boards -- since 2/6/04 

  • bela1950,

    In addition to what Jim stated...

    Airplane Mode - Turn On or Off in Windows 8

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Thank you for your help. My problem was solved by pressing  FN and F2 keys which turned my wireless connection back on. I must have hit the F2 key accidently and turned on airplane mode on.

  • If the Airplane Mode is suddenly off .... that means you would have accidentally pressed the switch through your key board and enabled the mode on.

    Solution:

    1. Please see your function Keys . Either F2 or the PtrScr+Fn key ( ptrscr is next to F12 key and Fn is near Ctrl key - Press both together) enables or disables the Airplain Mode in Dell systems.

    2. You can press those keys and see the screen for the display showing the Off or On mode. 

    3. When i press ptrscr + fn in my system i get the below display on my screen indicating the Off position.

    My problem is solved . :))

  • Toss it in the trash like I did with the piece of *** Microsoft junk and buy an Apple

  • i am having same problem. I recently did an update. After that it popped in airplane mode by itself and will not come out. Even the boxes to click airplane mode on and off are greyed out.  

  • I have the same laptop computer and the exact same problem.   I've spent endless hours on the phone with Dell Tech Support and even my wireless provider and also spent today restoring everything back to factory settings. I'm using Ethernet for now.    Even Dell was unable to TURN OFF the airplane mode which in turn would turn on the Wi-Fi.  No one knows how to fix it.   All possible paths and possible solutions do not work. It's just plane broken.    You can't  talk to someone other than in the Philippines which really irks me.  My warranty is up sometime in October.  This first started on Sept 9th & it's still not resolved.   Dell has the worst Tech support I've ever encountered.  I would never buy another.  

  • Really fanboy?  You hang out here to troll Dell forums?  What a life you must have.  I'm an Apple fan too but what positive outcome can occur because of your trolling here?  You help no one here with your comments and you make your favored community look stupid by posting comments like this so please do us all a favor and crawl back under the rock in your parents' basement from whence you came and never return.

  • This worked for me. I have had this problem on several occasions. I have always restored to a previous restore point to fix it. This time restoring didn't work. I found this answer and I finally know what caused the problem and how to quickly fix it. Life is good! Thanks so much.

  • That did it for me.  No problems till updating today.

  • For the last couple of days I was stuck with Airplane Mode - ON. I couldn't turn it OFF to ON my wireless connection the usual way. Only through keyboard (Fn+PrtScr) as per your detailed explanation I did it. Thanks a lot.

  • Hello, 

    In my Dell Latitude E7440 was the same problem.

    I don't have WiFi icon on my keyboard, but I solved it with by turn on the WiFi button on the right side in my laptop near the audio and USB connector.

  • Dell Precision M6800


    Dell Support Web Page instructs to download "Quick Start Guide"; ok, easy enough. Except the page that they direct you to does not have that document.

    After rolling the laptop over and over several times, noted a small slide switch on the side on the right front corner. Toggling it back and forth does enable/disable the WLAN & BT radios.

    Kudos to Tarasula for the idea to investigate physical switches.

    Double kudos to Dell for being absolutely absent...

  • Boleslaw_Chroby
    Dell Support Web Page instructs to download "Quick Start Guide"

    It should have said "Setup and Features Information". If you need that document in the future, go to the Precision M6800 support page. Click the blue "Manuals" near the top of the page.  That will reveal the list of documents.

    The "Setup and Features Information" is pretty skimpy but it does show where all of the physical features are located.

    Jim Coates -- 14th year on the Dell Laptop Audio boards -- since 2/6/04 

  • Darisdance

    I have the same laptop computer and the exact same problem.   I've spent endless hours on the phone with Dell Tech Support and even my wireless provider and also spent today restoring everything back to factory settings. I'm using Ethernet for now.    Even Dell was unable to TURN OFF the airplane mode which in turn would turn on the Wi-Fi.  No one knows how to fix it.   All possible paths and possible solutions do not work. It's just plane broken.    You can't  talk to someone other than in the Philippines which really irks me.  My warranty is up sometime in October.  This first started on Sept 9th & it's still not resolved.   Dell has the worst Tech support I've ever encountered.  I would never buy another.  

    I have the same problem...Airplane mode turned itself on and it is not possible to turn it off. Spent hours with Microsoft remote diagnostics and they cannot fix it. Their only suggestion is to do a complete reinstall of Windows 10 which would wipe out all my programs, some of which I cannot reinstall now.

    Microsoft say it is a Dell driver problem...probably caused by a Win10 update for which this driver is not compatible. I have the latest driver for the Intel 6205 wireless on my Latitude 6430...

    It seems to me it is a software problem and nobody can fix it 

    C'mon Dell you have to help us here