Dell Wireless 365 Bluetooth driver for windows 8 X64

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Dell Wireless 365 Bluetooth driver for windows 8 X64

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Hi friends

I installed windows 8 X64 build 9200 on dell inspiron N5010-D and it didn't recognized the Bluetooth.It also rejects its win7 driver due to known comparability issue. Where can I find the driver? 

Verified Answer
  • Hi mostwanted2000,

    Windows 8 is running as a Beta version currently. The compatible device drivers will only be released after the official launch of windows 8; which will happen on October 26, 2012. You may find the apt drivers for the Bluetooth card listed on Dell’s support website after that.

    Perform the below mentioned troubleshooting steps:

    1) Check for the presence of the card in BIOS

    - Turn the computer off.

    - Turn the computer back on.

    - Immediately at the Dell logo screen, start tapping the <F2> key once a second until the BIOS screen appears (if the computer boots to Windows turn the computer off and try again).

    - Use your arrow keys to navigate BIOS. You mouse will be inoperative in BIOS. Instructions for navigation and saving should appear at the bottom of your BIOS screen.

    - Use right arrow key to highlight ‘Advanced’

    - Use down arrow key to highlight ‘Wireless’

    - Hit Enter key

    - Capture the status of Internal Bluetooth (Should be enabled)

    2) It is possible that after the windows upgrade, Bluetooth drivers are missing. Bluetooth device needs to be installed. If the driver is missing, please try installing the driver designed for windows 7 in compatibility mode. Follow these steps to access and install the device driver in compatibility mode:

    Access device manager

    - Click ‘Start’, and then click ‘Control Panel’

    - Click ‘Hardware and Sound’

    - Click ‘Device Manager’

    - ‘User Account Control’ dialog box appears.

    - Click ‘Continue’

    - Device Manager Page opens up.

    - Locate a category called ‘Bluetooth Radios’

    - If not found, locate ‘Network Adapter’

    - Also observe if it has a yellow mark besides any of the device listed

    - Browse through the whole list to check for any other item listed with a yellow mark

    - Capture the item with the yellow mark

    Install driver in compatibility mode

    - Place the driver installation file on the ‘Desktop’

    - Right click ‘.exe’ file and click ‘Properties’

    - Click “Install in compatibility mode’

    - Click on Application and select ‘Troubleshoot Compatibility’

    - Next, click on ‘Troubleshoot Program’

    - Click on Program worked in earlier versions of Windows

    - Click on ‘Windows 7’

    - Click on ‘Start the Program’

    - Do not hit ‘Next’ until the installation completes

    - Once the installation completes, click on ‘Next’

    3) Enable the Bluetooth capability

    If the Bluetooth device is installed, also verify the radio is enabled. You can turn the wireless and  Bluetooth cards on or off using the F2 key. If that doesn’t work, use the key combination (function + F2)

    Do write back with the findings. I would be glad to assist.

    Thanks & Regards,
    Saurabh A
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

All Replies
  • Hi mostwanted2000,

    Windows 8 is running as a Beta version currently. The compatible device drivers will only be released after the official launch of windows 8; which will happen on October 26, 2012. You may find the apt drivers for the Bluetooth card listed on Dell’s support website after that.

    Perform the below mentioned troubleshooting steps:

    1) Check for the presence of the card in BIOS

    - Turn the computer off.

    - Turn the computer back on.

    - Immediately at the Dell logo screen, start tapping the <F2> key once a second until the BIOS screen appears (if the computer boots to Windows turn the computer off and try again).

    - Use your arrow keys to navigate BIOS. You mouse will be inoperative in BIOS. Instructions for navigation and saving should appear at the bottom of your BIOS screen.

    - Use right arrow key to highlight ‘Advanced’

    - Use down arrow key to highlight ‘Wireless’

    - Hit Enter key

    - Capture the status of Internal Bluetooth (Should be enabled)

    2) It is possible that after the windows upgrade, Bluetooth drivers are missing. Bluetooth device needs to be installed. If the driver is missing, please try installing the driver designed for windows 7 in compatibility mode. Follow these steps to access and install the device driver in compatibility mode:

    Access device manager

    - Click ‘Start’, and then click ‘Control Panel’

    - Click ‘Hardware and Sound’

    - Click ‘Device Manager’

    - ‘User Account Control’ dialog box appears.

    - Click ‘Continue’

    - Device Manager Page opens up.

    - Locate a category called ‘Bluetooth Radios’

    - If not found, locate ‘Network Adapter’

    - Also observe if it has a yellow mark besides any of the device listed

    - Browse through the whole list to check for any other item listed with a yellow mark

    - Capture the item with the yellow mark

    Install driver in compatibility mode

    - Place the driver installation file on the ‘Desktop’

    - Right click ‘.exe’ file and click ‘Properties’

    - Click “Install in compatibility mode’

    - Click on Application and select ‘Troubleshoot Compatibility’

    - Next, click on ‘Troubleshoot Program’

    - Click on Program worked in earlier versions of Windows

    - Click on ‘Windows 7’

    - Click on ‘Start the Program’

    - Do not hit ‘Next’ until the installation completes

    - Once the installation completes, click on ‘Next’

    3) Enable the Bluetooth capability

    If the Bluetooth device is installed, also verify the radio is enabled. You can turn the wireless and  Bluetooth cards on or off using the F2 key. If that doesn’t work, use the key combination (function + F2)

    Do write back with the findings. I would be glad to assist.

    Thanks & Regards,
    Saurabh A
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

  • Hi Saurabh,

    I followed the same procedure as you have mentioned. But there were no items in my device manager list with an yellow exclamation mark. So I couldn't install any drivers for it. I checked in the BIOS too. Its enabled in the bios, but not showing up in the device manager.

    Expecting a solution for this

    SRI RAMAN

  • Hi,

    Thank you for responding.
    ‘Enabled’ status of Bluetooth card in system BIOS confirms that your computer is successfully detecting the Bluetooth card. Re-check device manager. Please post the snapshots (image captures) of the device manager page.

    Follow these steps to check ‘Device Manager’ page details:
    - Right click ‘Computer’
    - Click ‘Properties’
    - Click ‘Device Manager’
    - Locate ‘Bluetooth Radios’ (If present)
    - If not, locate ‘Network Adapters’
    - Expand ‘Network Adapters’ (Refer to image below)
      
    Follow these steps to capture the page image (Note: Ensure that all categories of device manager are included in the picture):
    - Press and hold function key (fn) down (located on left bottom corner of the keyboard)
    - Tap key ‘Prntscr’ (located on top row of the keyboard)
    - Page image is now copied
    - Paste image in ‘Paint’ application
    - Save as JPEG (image)
    - Send this image in the post

    Could you please share some information in regards to the issue? This would help me gain more clarity.
    - Did you try installing the Bluetooth driver?
    - If yes, please share the download link that you used to download the driver
    - Please mention the error message that appeared during the installation process
    - Did you use the key combination <function + f2> to enable the Bluetooth?
    - If yes, did that produce any notification on the screen?
    - Which Bluetooth device are you trying to pair it with?
    - Did you try to pair the laptop with another known good Bluetooth device?

    Do reply with results. I would be glad to assist.

    Thanks & Regards,
    Saurabh A
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

  • Hi!

    I have the same problem. I have installed win 8 professional in my Dell Latitud E4300. It has the same bluetooth (model broadcom 365) and I cannot to install the driver... It is curious that before to install windows 8 professional, I installed windows 8 release version (a beta version), and in that case, I could to install the driver... but now, with the final version of windows 8 it is incompatible.

    Asking your questions...

    - I have tried to install the bluetooth driver.

    - the link is: http://www.dell.com/support/drivers/es/es/esdhs1/DriverDetails/DriverFileFormats/Product/latitude-e4300?DriverId=0W7PV&FileId=2939944657&urlProductCode=False

    - In this model I have a button to enable or disable bluet ooth

    - I haven´t used another bluetooth device.

    I will wait a solution becaus I use a bluetooth mouse.

    David

  • Hi David,

    The Bluetooth driver that you tried to install may not work with Windows 8 as it was built for Windows Vista 32 bit & 64 bit. However, you may try the following steps and install an updated driver as an administrator:
    - Click the following link to download the most updated driver for the Bluetooth: http://dell.to/OP6bkb
    - Save the folder (zipped folder) on the 'Desktop screen'
    - Double-click the new icon on the desktop labeled R241623.exe
    - The Self-Extracting window appears and prompts you to extract or unzip to C:\DELL\DRIVERS

    - Click Ok
    - After completing the file extraction, if the Self-Extractor window is still open, close it
    - Open the following path: C:\dell\Drivers\31N70\Win64 (Follow steps mentioned below)
    - Click
    'Computer' and drive letter 'C'
    - Locate folder 'dell' and double click it
    - Locate folder 'Drivers' and double click it
    - Locate folder '31N70'
    - Locate folder 'Win64' and double click it
    - Locate file Inst (Refer to the image below)
      
    - Right click file 'Inst'
    - Click 'Run as an administrator'
    - Click 'Yes' to continue if prompted with 'User access control' message
    - Follow through with the installation as per the screen instructions
    - Finish the installation and check for the Bluetooth functionality
    - If issue persists, try using the 'setup' file to install drivers in compatibility mode (Next Step)

    Install 'Setup.exe' file in 'compatibility Mode'
    - Navigate to C:\dell\Drivers\31N70\Win64
    - Right click ‘Setup’ file and click ‘Properties’
    - Click “Install in compatibility mode’
    - Click on Application and select ‘Troubleshoot Compatibility’
    - Next, click on ‘Troubleshoot Program’
    - Click on Program worked in earlier versions of Windows
    - Click on ‘Windows 7’
    - Click on ‘Start the Program’
    - Do not hit ‘Next’ until the installation completes
    - Once the installation completes, click on ‘Next’

    If the issue still persists, you may have to wait for the arrival of an updated device driver compatible for Windows 8.
    Hope this helps. Please reply if you have any further questions. I would be glad to help.

    Thanks & Regards,
    Saurabh A
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

  • Hi!

    I have installed the driver that you said me and... now is working the bluetooth of my computer.

    Thank you very much!!!

  • hey i am installing bluetooth driver as mention in 'compatibility Mode' but still i am getting same error compatibility issue. Please help me as soon as possible..

  • Hi Sonupandey,

    The Bluetooth driver that you are trying to install with Windows 8 is either not the most updated version or may not be compatible.

    To provide you with the correct driver download I need to know the name and type of Bluetooth adapter installed on the computer. Could you provide the 'Service Tag' of your computer? This information will enable me to pull up the detailed hardware configuration. I will provide you step-by-step instructions to install the driver. However, you may have to wait for the arrival of an updated device driver compatible for Windows 8, if the steps that I provide don't work.

    I am sending you a friend request. Please accept it and reply through a private message with the 'Service Tag' of your computer. I would be glad to assist.

    Thanks & Regards,
    Saurabh A
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

  • Thanks for repply. My service Tag No is

    <ADMIN NOTE: Service tag removed per privacy policy>

    ,Model  INSPIRON N5010. I download the driver from the link you mention above. Can you tell me the time when you online???? so i can talk to you because i have to ask so many things to you..

  • how do i accept you friend request.  i do not get any friend request here.

  • Hi Sonupandey,

    Your laptop is installed with Dell Wireless 365 Bluetooth card. You may try the following steps and install the most up-to-date driver as an administrator:
    - Click the following link to download the most updated driver for the Bluetooth: http://dell.to/PwwE8s
    - Save the folder (zipped folder) on the 'Desktop screen'
    - Double-click the new icon on the desktop labeled R273948.exe
    - The Self-Extracting window appears and prompts you to extract or unzip to C:\DELL\DRIVERS
    \R273948
    - Click Ok
    - After completing the file extraction, if the Self-Extractor window is still open, close it
    - Open the following path: C:\dell\Drivers\R273948\Win64 (Follow steps mentioned below)
    - Click
    'Computer' and drive letter 'C'
    - Locate folder 'dell' and double click it
    - Locate folder 'Drivers' and double click it
    - Locate folder 'R273948'
    - Locate folder 'Win64' and double click it
    - Locate file Inst (Refer to the image below)
      
    - Right click file 'Inst'
    - Click 'Run as an administrator'
    - Click 'Yes' to continue if prompted with 'User access control' message
    - Follow through with the installation as per the screen instructions
    - Finish the installation and check for the Bluetooth functionality
    - If issue persists, try using the 'setup' file to install drivers in compatibility mode (Next Step)

    Install 'Setup.exe' file in 'compatibility Mode'
    - Navigate to C:\dell\Drivers\R273948\Win64
    - Right click ‘Setup’ file and click ‘Properties’
    - Click “Install in compatibility mode’
    - Click on Application and select ‘Troubleshoot Compatibility’
    - Next, click on ‘Troubleshoot Program’
    - Click on Program worked in earlier versions of Windows
    - Click on ‘Windows 7’
    - Click on ‘Start the Program’
    - Do not hit ‘Next’ until the installation completes
    - Once the installation completes, click on ‘Next’

    If the issue still persists, you may have to wait for the arrival of an updated device driver compatible for Windows 8.
    Hope this helps. Please reply if you have any further questions. I would be glad to help.

    Thanks & Regards,
    Saurabh A
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

  • thanku so much sourabh. My bluetooth is working now. Can you tell me how to install 'ATI radeon' graphics driver in my laptop?? its also not getting install.

  • Hi Sonupandey,

    The driver for ATI Radeon 5470 graphic card on your computer may not be compatible with Windows 8. Could you provide more information in regards to the driver that you tried to install? It will help us find the best resolution. Please answer these questions:
    - Please provide the download link for the ATI graphic card driver that you tried installing
    - At what stage did the installation stop?
    - What was the error message that appeared (if any)
    - Did you try installing the driver in compatibility mode?

    The latest driver listed for the ATI card on Dell's support website is tested for Windows 7. Let us try to install it. If that does not work, we can also try installing it from the AMD website directly. Please find the steps listed below:
    Step 1: Remove current corrupt driver (if any)
    - Open 'Device Manager' to check for a corrupt display driver
    - Click ‘Start’, and then click ‘Control Panel’
    - Click ‘Hardware and Sound’
    - Click ‘Device Manager’
    - ‘User Account Control’ dialog box appears.
    - Click ‘Continue’
    - Device Manager Page opens up.
    - Click <+> sign to expand ‘Display Adapters’
    - If AMD Radeon driver is listed, right click it
    - Click 'Uninstall' and place tick mark to remove the complete software (if prompted)
    - Follow through with the un-installation and restart the laptop

    Step 2: Install the video card driver
    - Click http://dell.to/Pg7YPR to access the video driver from support.dell.com
    - Click 'Get Driver'
    - Save the file 'R272410' on 'Desktop' screen
    - Right click the file and extract the file
    - Follow the on-screen instructions to install the driver
    - Restart the laptop and check again

    If the issue persists, try the next step
    Step 3: Install the graphic card driver in Windows 7 compatibility mode
    - Click http://dell.to/Pg7YPR to access the video driver from support.dell.com
    - Click 'Get Driver'
    - Save the file 'R272410' on 'Desktop' screen
    - Right click the file and extract the file
    - Navigate to C:\dell\Drivers\R272410\Win64\
    - Right click ‘Setup’ file and click ‘Properties’
    - Click “Install in compatibility mode’
    - Click on Application and select ‘Troubleshoot Compatibility’
    - Next, click on ‘Troubleshoot Program’
    - Click on Program worked in earlier versions of Windows
    - Click on ‘Windows 7’
    - Click on ‘Start the Program’
    - Do not hit ‘Next’ until the installation completes
    - Once the installation completes, click on ‘Next’
    - Restart the laptop and re-check if this works

    Step 4: If the issue still persists, please try the following steps to install a driver from the AMD website
    - Follow Step 1 to remove the current corrupt video drivers
    - After the laptop restarts, click http://bit.ly/i8NmG6 to access 'AMD Mobility Radeon Driver Verification Tool'
    - Click 'Download'
    - Save the file on 'Desktop' screen
    - Right click and 'run as an administrator'
    - Follow through with the installation
    - AMD website will scan the graphic card on your laptop and will recommend you the most viable device driver
    - Download the suggested file
    - Install it as per the instructions and re-check

    Hope this helps. Do reply if you have any further questions. I would be glad to assist.

    Thanks & Regards,
    Saurabh A
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

  • http://support.amd.com/us/kbarticles/Pages/Windows8ConsumerPreviewDrivers.aspx. I have downloaded ATI  radeon graphics driver from this link. Its getting install but after the installation while i am opening this i getting a message that there is no setting to configure the ati radeon. Now i am going to try to install your driver and i will post if above step do not work.

  • I have install the ATI radeon graphics driver which you send to me in the compatibility mode and its working now. i am able to open the setting of my graphics card but while i am installing  these steps do not work

    - Once the installation completes, click on ‘Next’
    - Restart the laptop and re-check if this works

    next option was not working.So i cancell it and restart my computer and again check the graphics its working. is any problem will occur due to these step did not work?????