Urgent: Loosing Connection Despite "Solutions"

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Urgent: Loosing Connection Despite "Solutions"

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I have a Dell Inspiron 15R N5110, using a TrendNet Wireless Adapter, and using SkyWeb Internet Service. My laptop is a little over a year old.

On April 30, 2012, I had to have my hard drive and motherboard replaced by Dell due to some issues. It was replaced, but directly afterwards, I couldn't connect to my wireless internet when I was more than five feet away. I have contacted Dell several times about this and each time they give me the same answer: Reset/Uninstall the current connection, reconnect to the connection, and allow it to connect. Each time, it wouldn't work. Finally, after calling for the seventh or eighth time, I was told that perhaps my wireless card was bad (which I had suggested before, but the Dell employees told me that wasn't possible). So a Dell Dispatcher was sent to my house, my dispatch number being <Admin Note:dispatch number removed per privacy policy~RK> and my technician was Will. He replaced my WiFi card, ran an EPSA diagnostics test, to which all tests passed, and still couldn't get my Internet to connect. We were less than twenty feet away. He tried to suggest that perhaps it was because the wall was decreasing the signal, but that is not possible since my sister (who owns a Dell laptop herself) can connect just fine from anywhere in our home. He called Dell himself, who was told that I (the customer) should contact tech support. I contacted Dell support and was told to contact the wireless division, who has told me to the same thing as stated above (reset, re-install, connect). I have installed numerous drivers, and I'm not even sure whether I need them or if they're even working. I'm getting frustrated that for two months now, I have had this problem and no one seems to be helping me. I have classes for college coming up soon and I need to be able to connect to the Internet. I'm in desperate need of help and any will be helpful. Thank you.

Verified Answer
  • hmeyer15,

     

    Try reading...

    Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points

    Control Panel\All Control Panel Items\Power Options\Create a Power Plan

    Select High performance.

    Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

     

    While you in the device manager, look to see if this adapter has Antenna Diversity. Some adapters have this and some don't. If your adapter has Antenna Diversity, try changing it from Auto to Aux. Can you please let me know if this adapter has antenna diversity(Thanks)

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

All Replies
  • hmeyer15,

     

    Can you run an ipconfig /all log and post it back here.

     

    What virus program and firewall are you using?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\HannahMeyer>ipconfig/all

    Windows IP Configuration

      Host Name . . . . . . . . . . . . : HannahMeyer-PC

      Primary Dns Suffix  . . . . . . . :

      Node Type . . . . . . . . . . . . : Hybrid

      IP Routing Enabled. . . . . . . . : No

      WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 6:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #

    4

      Physical Address. . . . . . . . . : 58-91-CF-21-45-DB

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 5:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #

    3

      Physical Address. . . . . . . . . : 58-91-CF-21-45-DB

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 4:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030 #2

      Physical Address. . . . . . . . . : 58-91-CF-21-45-DA

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

      Link-local IPv6 Address . . . . . : fe80::f54f:a4b9:ee73:1da6%19(Preferred)

      IPv4 Address. . . . . . . . . . . : 192.168.10.102(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.255.0

      Lease Obtained. . . . . . . . . . : Wednesday, June 27, 2012 8:14:07 PM

      Lease Expires . . . . . . . . . . : Wednesday, July 04, 2012 8:15:48 PM

      Default Gateway . . . . . . . . . : 192.168.10.1

      DHCP Server . . . . . . . . . . . : 192.168.10.1

      DHCPv6 IAID . . . . . . . . . . . : 442012111

      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-4C-5A-A4-24-B6-FD-1D-CC-49

      DNS Servers . . . . . . . . . . . : 192.168.10.1

      NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

      Physical Address. . . . . . . . . : 58-91-CF-21-45-DE

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

      Physical Address. . . . . . . . . : 24-B6-FD-1D-CC-49

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{45BFB9AC-829F-49DA-9973-84A0150DD6E0}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{09C3ED5E-1C52-4809-87F0-EA1C9806525F}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{B5E55C13-07B7-4544-83F0-D5ACFD831FDB}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:92:306e:b8f2:a0d4(Prefer

    red)

      Link-local IPv6 Address . . . . . : fe80::92:306e:b8f2:a0d4%15(Preferred)

      Default Gateway . . . . . . . . . : ::

      NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{C7893B45-CAD4-4B8E-8881-21BD114F1DC8}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    C:\Users\HannahMeyer>

  • hmeyer15,

     

    Try reading...

    Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points

    Control Panel\All Control Panel Items\Power Options\Create a Power Plan

    Select High performance.

    Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

     

    While you in the device manager, look to see if this adapter has Antenna Diversity. Some adapters have this and some don't. If your adapter has Antenna Diversity, try changing it from Auto to Aux. Can you please let me know if this adapter has antenna diversity(Thanks)

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Okay, so it doesn't have antenna diversity, but that seems to have done the trick (unchecking the box under power management). I went around my house with my laptop, and stood there for a minute to see if it would disconnect, and it didn't. So thank you so much! You just solved a two month long problem that Dell couldn't figure out. Thank you!! :D

  • hmeyer15,

     

    Glad you got it working. YesThanks for posting back. Thank you for confirming about the antenna Diversity, I'll add that to my notes.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!