Wireless problem default gateway dell Wireless 1397 WLAN Mini-Card

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Wireless problem default gateway dell Wireless 1397 WLAN Mini-Card

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Hi to all in the forum,

My Laptop is a Dell Precision M4400 and my Network adapter is the 1397 wlan mini-card.

My problem is related with wireless connection at my work, the internet is constantly going down, the signal is OK, I’m connect to the network, but the internet is not available. I’m running WIN 7 Enterprise Service pack 1.

Every time that I make a diagnose I get this as answer: “The default gateway is not available”

Already goggling about this, it seems to be a common problem with WIN 7 and Dell but no solution.

Could you guys help me?

Thanks in advance.

Ismael

All Replies
  • Ismael,

     

    When you installed Windows, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

     

    Start, control panel, device manager, network, double click on Dell Wireless 1397 WLAN Half Mini Card, advanced.

    Look for antenna diversity. Change the antenna diversity from auto to Aux.

     

     

    Rick

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Nick,

    I download the drivers from the dell web page using my service tag and installed one by one.

    I already try the antenna diversity, but didn’t work.

    Regards.

    Ismael

  • Ismael,

     

    Download the System Information Tool If using Vista/Windows 7, the tool needs extracted. Once extracted, right click on sysinfo and run as administrator.

    If using XP, double click on the tool, then double click on sysinfo.

    Allow this past your virus program and post the information back here.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Rick,

    Here it is:

    Thanks.

    Ismael

    ---------

    OS Name:                   Microsoft Windows 7 Enterprise

    OS Version:                6.1.7601 Service Pack 1 Build 7601

    OS Manufacturer:           Microsoft Corporation

    Original Install Date:     02-11-2011, 14:45:31

    System Boot Time:          09-05-2012, 19:13:09

    System Manufacturer:       Dell Inc.

    System Model:              Precision M4400                

    System Type:               x64-based PC

    Processor(s):              1 Processor(s) Installed.

    BIOS Version:              Dell Inc. A26, 27-09-2011

    System Locale:             pt;Portuguese (Portugal)

    Input Locale:              pt;Portuguese (Portugal)

    Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London

    Windows IP Configuration

      Host Name . . . . . . . . . . . . : ALSASEIBP

      Primary Dns Suffix  . . . . . . . :

      Node Type . . . . . . . . . . . . : Hybrid

      IP Routing Enabled. . . . . . . . : No

      WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

      Physical Address. . . . . . . . . : 00-22-69-56-A6-C8

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card

      Physical Address. . . . . . . . . : 00-22-69-56-A6-C8

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

      Link-local IPv6 Address . . . . . : fe80::5def:8259:9375:16c7%17(Preferred)

      IPv4 Address. . . . . . . . . . . : 10.135.135.38(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.255.0

      Lease Obtained. . . . . . . . . . : quinta-feira, 10 de Maio de 2012 09:59:22

      Lease Expires . . . . . . . . . . : quinta-feira, 10 de Maio de 2012 10:29:21

      Default Gateway . . . . . . . . . : 10.135.135.1

      DHCP Server . . . . . . . . . . . : 10.135.135.1

      DHCPv6 IAID . . . . . . . . . . . : 301998697

      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-43-0E-69-00-21-70-B8-8A-5D

      DNS Servers . . . . . . . . . . . : 87.103.113.139

                                          8.8.8.8

      NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

      Physical Address. . . . . . . . . : 00-1F-E1-BD-F2-D0

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . : ana.pt

      Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Connection

      Physical Address. . . . . . . . . : 00-21-70-B8-8A-5D

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{DC0C389F-BDBA-4700-A083-781876B249BE}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.ana.pt:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{CE67081B-7871-444D-9D9D-0D45FA538A5A}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{1DE5B55B-2F0C-44CC-B4E5-A662130E16D6}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

  • Ismael,

     

    Download and install in order...

     

    Notebook system utility.

     

    Intel Chipset Software Installation Utility

     

    Intel AMT SOL/ LMS

     

    Intel AMT HECI

     

    Ricoh R5C847

     

    Then download and install...

     

    Intel 825xx Gigabit Platform LAN Network Device

     

    Dell Wireless WLAN 1510 Half MiniCard (4322) (drivers work for the Dell Wireless 1397 WLAN Mini-Card)

     

    Dell Wireless 370 Bluetooth Minicard

     

    Dell ControlPoint Connection Manager WLAN (Broadcom Windows 7) Driver Pack

     

    After these are installed, first go to...

     

    Start, control panel, device manager, network, double click on Dell Wireless 1397 WLAN Mini-Card, click on advanced. Change the antenna diversity from Auto to Aux.

     

    After you're online, you'll need to install the audio and video drivers and any other applications that show missing in the device manager.

     

     

    Rick

     

     

     

     

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi, I am having the same problem, should I post my system info as well, please? It has become a nightmare with my wifi.

  • Hi Rick,

    This drivers are not compatible with WIN7 x64. Could you send'me the links for WIN7 x64.

    Thanks.

    Ismael

  • Ismael,

     

    Try THESE DRIVERS.

     

    BoldJohn,

     

    If you could make a new thread and provide this information, and include what your issue is.

    Download the System Information Tool If using Vista/Windows 7, the tool needs extracted. Once extracted, right click on sysinfo and run as administrator.

    If using XP, double click on the tool, then double click on sysinfo.

    Allow this past your virus program and post the information back here.

     

     

    Rick

    Rick

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Rick,

    The drivers link is only for Dell Wireless 1397, 1510 Half MiniCard. Should and uninstall the existing one?

    Thanks.

    Ismael

  • Ismael,

     

    Try thise drivers and see if they work.

     

    Do you own and 2.4GHz cordless phones?

     

    What type of seucrity are you using in your wireless router? What channel? Make and model of your wireless router?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

    the driver didn't work.

    the security is WPA-TKIP channel 7 and model is wireless AP cisco Aironet 1100.

    Thanks.

    Ismael

  • Ismael,

     

    Try channel 11.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Rick,

    Sorry for the lasted reply. I'm not router administrator, I cannot change the channel. We are about 30 people working with this router, and I'm the only with problems...

  • Ismael,

     

    Start, control panel, device manager, network, double click on Dell Wireless 1397 WLAN Half Mini Card, advanced. Look for antenna diversity. Chnage it from auto to aux.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

    Already done that, didn't work...

    This is really strange, and is give me crazy....

    Ismael