New Dell laptop says it is connected to the wireless network but It isn't.

Networking, Internet, Wireless

Networking, Internet, Wireless
From Wi-Fi to wired Ethernet, mobile broadband to modems: it's all spoken here.

New Dell laptop says it is connected to the wireless network but It isn't.

This question is not answered

My wife just bought a new Dell Intel Centrino. I can't seem to get it to connect properly to the wireless router/modem. It is a Netgear cg814wg v2.  The wireless status shows that the computer is connected to the internet. But yet the only thing I can seem to do is searches on Google. Any other site that I try to visit does not open. If I plug the laptop into the modem directly with a Ethernet cable it works flawlessly. So it seems that the laptop can communicate with other computers on the network, but I just don't have any internet. Or very limited internet. And I've tried this in both IE and Google Chrome. 

I'm not a computer/wireless network genius, but I've spent hours trying to troubleshoot this issue with no success. I've reset the modem. Unplugged the modem. Typed config/all and all the other ones I found suggested online in the command prompt. Checked the settings on the modem itself and on the laptop. I Still can't seem to get it to work. I have 3 other computers in my house that all work just fine wireless. They are all older computers with XP on them.  I also found out that the wireless adapter in the laptop is a N 1030 adapter. But I don't know if that is compatible with my modem or not. 

Well I became convinced that the problem was with the Netgear itself and I needed a newer model. I contacted Comcast whom supplies the modem for me and told them my situation. She basically told me that I needed to contact Dell Technical Support to see if the laptop was set up or equipped with what it needed to be used with my Netgear setup. Well, she said something that sounded a lot better than that. But that was the gist of it. But I really dislike talking on the phone, so I thought I would throw my problem out here first and see if anyone could help me before I suck it up and give Dell a call. 

So if anyone out there would like to help me I would greatly appreciate it. 

All Replies
  • T8b4whatoktnx,

     

    When you installed the Netgear router, did you set it up first?

     

    Hit the Windows Key and the R keys at the same time. Type

    systeminfo.txt

    REMOVE THE PRODUCT ID and post the rest of the information back here. (Preferred)

    or an ipconfig /all log and maybe it will reveal something.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • This is what I found.

    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Leanne>systeminfo.txt

    'systeminfo.txt' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Users\Leanne>systeminfo

    Host Name:                 LEANNE-PC

    OS Name:                   Microsoft Windows 7 Home Premium

    OS Version:                6.1.7601 Service Pack 1 Build 7601

    OS Manufacturer:           Microsoft Corporation

    OS Configuration:          Standalone Workstation

    OS Build Type:             Multiprocessor Free

    Registered Owner:          Leanne

    Registered Organization:

    Original Install Date:     3/13/2012, 4:04:14 PM

    System Boot Time:          3/18/2012, 1:09:29 AM

    System Manufacturer:       Dell Inc.

    System Model:              Inspiron N5110

    System Type:               x64-based PC

    Processor(s):              1 Processor(s) Installed.

                              [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineInt

    el ~2501 Mhz

    BIOS Version:              Dell Inc. A09, 9/30/2011

    Windows Directory:         C:\windows

    System Directory:          C:\windows\system32

    Boot Device:               \Device\HarddiskVolume2

    System Locale:             en-us;English (United States)

    Input Locale:              en-us;English (United States)

    Time Zone:                 (UTC-06:00) Central Time (US & Canada)

    Total Physical Memory:     6,051 MB

    Available Physical Memory: 4,619 MB

    Virtual Memory: Max Size:  12,101 MB

    Virtual Memory: Available: 10,404 MB

    Virtual Memory: In Use:    1,697 MB

    Page File Location(s):     C:\pagefile.sys

    Domain:                    WORKGROUP

    Logon Server:              \\LEANNE-PC

    Hotfix(s):                 82 Hotfix(s) Installed.

                              [01]: 982861

                              [02]: KB971033

                              [03]: KB2393802

                              [04]: KB2397190

                              [05]: KB2425227

                              [06]: KB2459268

                              [07]: KB2475792

                              [08]: KB2479943

                              [09]: KB2482122

                              [10]: KB2484033

                              [11]: KB2488113

                              [12]: KB2491683

                              [13]: KB2492386

                              [14]: KB2495523

                              [15]: KB2496898

                              [16]: KB2503665

                              [17]: KB2505438

                              [18]: KB2506014

                              [19]: KB2506212

                              [20]: KB2506928

                              [21]: KB2507618

                              [22]: KB2509553

                              [23]: KB2511250

                              [24]: KB2511455

                              [25]: KB2515325

                              [26]: KB2518869

                              [27]: KB2519736

                              [28]: KB2522422

                              [29]: KB2529073

                              [30]: KB2529825

                              [31]: KB2532531

                              [32]: KB2533552

                              [33]: KB2536275

                              [34]: KB2536276

                              [35]: KB2539635

                              [36]: KB2541014

                              [37]: KB2544893

                              [38]: KB2545698

                              [39]: KB2547666

                              [40]: KB2550648

                              [41]: KB2552343

                              [42]: KB2556532

                              [43]: KB2560656

                              [44]: KB2563227

                              [45]: KB2564958

                              [46]: KB2567680

                              [47]: KB2570791

                              [48]: KB2570947

                              [49]: KB2572077

                              [50]: KB2579686

                              [51]: KB2584146

                              [52]: KB2585542

                              [53]: KB2588516

                              [54]: KB2603229

                              [55]: KB2607576

                              [56]: KB2616676

                              [57]: KB2618444

                              [58]: KB2618451

                              [59]: KB2619339

                              [60]: KB2620704

                              [61]: KB2620712

                              [62]: KB2621440

                              [63]: KB2631813

                              [64]: KB2633873

                              [65]: KB2633952

                              [66]: KB2639308

                              [67]: KB2639417

                              [68]: KB2640148

                              [69]: KB2641653

                              [70]: KB2641690

                              [71]: KB2644615

                              [72]: KB2645640

                              [73]: KB2647516

                              [74]: KB2647518

                              [75]: KB2654428

                              [76]: KB2656356

                              [77]: KB2660075

                              [78]: KB2665364

                              [79]: KB2667402

                              [80]: KB958488

                              [81]: KB976902

                              [82]: KB982018

    Network Card(s):           5 NIC(s) Installed.

                              [01]: Bluetooth Device (Personal Area Network)

                                    Connection Name: Bluetooth Network Connection

                                    Status:          Media disconnected

                              [02]: Realtek PCIe FE Family Controller

                                    Connection Name: Local Area Connection

                                    Status:          Media disconnected

                              [03]: Intel(R) Centrino(R) Wireless-N 1030

                                    Connection Name: Wireless Network Connection

                                    DHCP Enabled:    Yes

                                    DHCP Server:     192.168.0.1

                                    IP address(es)

                                    [01]: 192.168.0.2

                                    [02]: fe80::5165:2bc0:4ef3:cf

                              [04]: Microsoft Virtual WiFi Miniport Adapter

                                    Connection Name: Wireless Network Connection 2

                                    Status:          Media disconnected

                              [05]: Microsoft Virtual WiFi Miniport Adapter

                                    Connection Name: Wireless Network Connection 3

                                    Status:          Media disconnected

    C:\Users\Leanne>

    -----------------------------------------------------------------------------------------------------------------------------------------------------

    or...

    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Leanne>ipconfig/all

    Windows IP Configuration

      Host Name . . . . . . . . . . . . : Leanne-PC

      Primary Dns Suffix  . . . . . . . :

      Node Type . . . . . . . . . . . . : Hybrid

      IP Routing Enabled. . . . . . . . : No

      WINS Proxy Enabled. . . . . . . . : No

      DNS Suffix Search List. . . . . . : chn.comcast.net

    Wireless LAN adapter Wireless Network Connection 3:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #

    2

      Physical Address. . . . . . . . . : 4C-EB-42-25-90-DC

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

      Physical Address. . . . . . . . . : 4C-EB-42-25-90-DC

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

      Connection-specific DNS Suffix  . : chn.comcast.net

      Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030

      Physical Address. . . . . . . . . : 4C-EB-42-25-90-DB

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

      Link-local IPv6 Address . . . . . : fe80::5165:2bc0:4ef3:cf%14(Preferred)

      IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.255.0

      Lease Obtained. . . . . . . . . . : Wednesday, February 09, 1876 6:41:35 PM

      Lease Expires . . . . . . . . . . : Sunday, March 18, 2012 1:06:31 AM

      Default Gateway . . . . . . . . . : 192.168.0.1

      DHCP Server . . . . . . . . . . . : 192.168.0.1

      DHCPv6 IAID . . . . . . . . . . . : 357362498

      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-EC-3F-13-24-B6-FD-25-CF-EF

      DNS Servers . . . . . . . . . . . : 68.87.75.194

                                          68.87.64.146

                                          192.168.0.1

      NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . : chn.comcast.net

      Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

      Physical Address. . . . . . . . . : 24-B6-FD-25-CF-EF

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

      Physical Address. . . . . . . . . : 4C-EB-42-25-90-DF

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.chn.comcast.net:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . : chn.comcast.net

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:34ec:1061:51ce:c10(Prefe

    rred)

      Link-local IPv6 Address . . . . . : fe80::34ec:1061:51ce:c10%17(Preferred)

      Default Gateway . . . . . . . . . : ::

      NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Leanne>

  • T8b4whatoktnx,

     

    Try reading...

    Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points

     

    I think this is the model that members have been disabling the bluetooth on the Intel(R) Centrino(R) Wireless-N 1030

     

    Are you using these Recommended Wireless Router Settings in your wireless router, I use channel 11. I would make a new SSID to make connecting easier.

     

    You are NOT using Mac Address filtering, correct?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Rick,

    Sorry for the delay in response and thanks for the suggestions. I tried everything you suggested and it did not work. And no I am not using Mac Address Filtering. I ended up doing some more reading online and logged into my router and changed from WPA Encryption to unsecured to see if my laptop would get a connection then. And it did. So then I changed it to WEP. Set up the Router and the laptop to correspond. (Trying to learn all this as I go). And the laptop works now. But I don't understand why it would not work with WPA and it will with WEP. I know enough to know that the WEP is not as secure of a connection. So I'd prefer not to use it.  And I didn't even have an option to go to the WPA-2 I was reading about. So yeah I don't know. I know the laptop works for now. And my wife is happy. And I'm tired. haha

  • T8b4whatoktnx,

     

    It's good your wife is happy! Yes I have read where some members were turning off the bluetooth for a better connection using this adapter. NOT sure why you cannot connect with WPA-PSK(TKIP) Security (Personal) I use this all the time in my home.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!