Why can my Dell Laptop connect to wifi but not get internet through it?

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Why can my Dell Laptop connect to wifi but not get internet through it?

Answered (Verified) This question is answered

I have a dell vostro 3400, and I can connect to any wifi network, and while other computers can get internet through them, I can only get limited access. Also, I am running connectify(internet sharing program), a virtual wifi router and I can connect devices to it, but they cannot get internet through it (even when my laptop gets it through Ethernet). Is this a hardware problem? Software, OS? I've had the comp for over a year and it's always worked perfectly... Thanks!
Verified Answer
  • xael821,

     

    Is there a reason that you don't have DHCP enabled.

     

    Start, control panel, network and sharing center. Click on your network, properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties. Have your settings match mine.

     

     

    Rick

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

      

                   

All Replies
  • xael821,

     

    You said...

    xael821
    Is this a hardware problem? Software, OS?

     

    What operating system are you using? 32-bit or 64-bit?

     

    Try running an ipconfig /all log and post it back here.

     

     

    Rick

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

      

                   

  • OK, so I made that script and double clicked it, but I have no idea how to access the log it should produce... any ideas? Also I'm on 32 bit

  • xael821,

     

    Hit the Windows key and the R keys at the same time. Type

     

    cmd

     

    type

     

    ipconfig /all          (space between the g and /)

     

    Right click on the top ot the log, then left click copy, then paste it back here.

     

     

    Rick

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

      

                   

  • Ok...so the cmd where it should pop up autocloses almost instantly so i cannot access it...sorry I'm bad at being helped but any other ideas?

  • xael821,

     

    On all systems, when you hit the Windows key and the R keys at the same time, you'll see...

     

    For XP, you have the type

    command

    For Vista/Windows 7, you have to type

    cmd

     

    Hit enter. Type

     

    ipconfig /all

     

     

    Rick

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

      

                   

  • got it... here's the entire thing

    Microsoft Windows [Version 6.1.7600]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Alex>

    C:\Users\Alex>

    C:\Users\Alex>ipconfig /all

    Windows IP Configuration

      Host Name . . . . . . . . . . . . : AlexEllison-PC

      Primary Dns Suffix  . . . . . . . :

      Node Type . . . . . . . . . . . . : Hybrid

      IP Routing Enabled. . . . . . . . : Yes

      WINS Proxy Enabled. . . . . . . . : No

      DNS Suffix Search List. . . . . . : exeter.edu

    Wireless LAN adapter Wireless Network Connection 2:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

      Physical Address. . . . . . . . . : C4-46-19-60-07-3F

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      Link-local IPv6 Address . . . . . : fe80::c521:9ab:ccc7:845e%16(Preferred)

      IPv4 Address. . . . . . . . . . . : 192.168.2.1(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.255.0

      Default Gateway . . . . . . . . . :

      DHCPv6 IAID . . . . . . . . . . . : 600065561

      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-CD-9B-F5-A4-BA-DB-DB-B4-C6

      DNS Servers . . . . . . . . . . . : 192.168.2.1

      NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : DW1520 Wireless-N WLAN Half-Mini Card

      Physical Address. . . . . . . . . : C4-46-19-60-07-3F

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      Link-local IPv6 Address . . . . . : fe80::81b8:d467:5a7a:6543%12(Preferred)

      IPv4 Address. . . . . . . . . . . : 192.168.116.1(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.255.0

      Default Gateway . . . . . . . . . :

      DHCPv6 IAID . . . . . . . . . . . : 230966809

      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-CD-9B-F5-A4-BA-DB-DB-B4-C6

      DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                          fec0:0:0:ffff::2%1

                                          fec0:0:0:ffff::3%1

      NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

      Connection-specific DNS Suffix  . : exeter.edu

      Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

      Physical Address. . . . . . . . . : A4-BA-DB-DB-B4-C6

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

      Link-local IPv6 Address . . . . . : fe80::31bb:8422:e343:4f3e%11(Preferred)

      IPv4 Address. . . . . . . . . . . : 172.25.8.197(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.252.0

      Lease Obtained. . . . . . . . . . : Monday, September 19, 2011 8:07:31 PM

      Lease Expires . . . . . . . . . . : Tuesday, September 20, 2011 4:07:30 AM

      Default Gateway . . . . . . . . . : fe80::6863:469e:d2fa:1ccd%11

                                          172.25.8.1

      DHCP Server . . . . . . . . . . . : 172.16.0.26

      DHCPv6 IAID . . . . . . . . . . . : 245676763

      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-CD-9B-F5-A4-BA-DB-DB-B4-C6

      DNS Servers . . . . . . . . . . . : 172.16.0.61

                                          172.16.1.29

      NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{7E69CA3D-D957-443B-91B2-16E308CF46DE}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.exeter.edu:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . : exeter.edu

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3497:237e:53e6:f73a(Pref

    erred)

      Link-local IPv6 Address . . . . . : fe80::3497:237e:53e6:f73a%15(Preferred)

      Default Gateway . . . . . . . . . : ::

      NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{B24D03E7-13E5-4744-9026-F396CADAB1EE}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    C:\Users\Alex>

  • xael821,

     

    Is there a reason that you don't have DHCP enabled.

     

    Start, control panel, network and sharing center. Click on your network, properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties. Have your settings match mine.

     

     

    Rick

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

      

                   

  • That was terrific, it worked! Thank you so much for helping me and dealing with my measure of ineptitude!

  • xael821,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

      

                   

  • Help!!!

    My desktopPC is the main computer in this house and we have wireless.  Two desktops and both are working; however, my laptop was working this morning, lost connection to wireless and I cannot get it connected back.  I was doing what I usually do in the morning and so nothing was different. How can I reconnect?  I am so confused by this.

    Appreciate any help to get me out of this jam...

    Thanks,Crying

  • s32144,

     

    Power off the ISP modem/routeer and the wireless router(if any) Wait 30 seconds, then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any).

     

    Restart your computer.

     

    Try to connect.

     

    What happens?

     

     

    Rick

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

      

                   

  • I did that this morning because I assumed (never should assume :) I guess) that the whole network was down.  The other computers would go online but my laptop wouldn't.  

  • s32144,

     

    Try Winsock2 How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista

     

     

    Rick

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

      

                   

  • I have Windows 7.   I am just not technically inclined when it comes to this kind of thing....  

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