Why can my Dell Laptop connect to wifi but not get internet through it?

Networking, Internet, Wireless

Networking, Internet, Wireless
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Why can my Dell Laptop connect to wifi but not get internet through it?

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I have a dell vostro 3400, and I can connect to any wifi network, and while other computers can get internet through them, I can only get limited access. Also, I am running connectify(internet sharing program), a virtual wifi router and I can connect devices to it, but they cannot get internet through it (even when my laptop gets it through Ethernet). Is this a hardware problem? Software, OS? I've had the comp for over a year and it's always worked perfectly... Thanks!
Verified Answer
  • xael821,

     

    Is there a reason that you don't have DHCP enabled.

     

    Start, control panel, network and sharing center. Click on your network, properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties. Have your settings match mine.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

All Replies
  • xael821,

     

    You said...

    xael821
    Is this a hardware problem? Software, OS?

     

    What operating system are you using? 32-bit or 64-bit?

     

    Try running an ipconfig /all log and post it back here.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • OK, so I made that script and double clicked it, but I have no idea how to access the log it should produce... any ideas? Also I'm on 32 bit

  • xael821,

     

    Hit the Windows key and the R keys at the same time. Type

     

    cmd

     

    type

     

    ipconfig /all          (space between the g and /)

     

    Right click on the top ot the log, then left click copy, then paste it back here.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Ok...so the cmd where it should pop up autocloses almost instantly so i cannot access it...sorry I'm bad at being helped but any other ideas?

  • xael821,

     

    On all systems, when you hit the Windows key and the R keys at the same time, you'll see...

     

    For XP, you have the type

    command

    For Vista/Windows 7, you have to type

    cmd

     

    Hit enter. Type

     

    ipconfig /all

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • got it... here's the entire thing

    Microsoft Windows [Version 6.1.7600]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Alex>

    C:\Users\Alex>

    C:\Users\Alex>ipconfig /all

    Windows IP Configuration

      Host Name . . . . . . . . . . . . : AlexEllison-PC

      Primary Dns Suffix  . . . . . . . :

      Node Type . . . . . . . . . . . . : Hybrid

      IP Routing Enabled. . . . . . . . : Yes

      WINS Proxy Enabled. . . . . . . . : No

      DNS Suffix Search List. . . . . . : exeter.edu

    Wireless LAN adapter Wireless Network Connection 2:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

      Physical Address. . . . . . . . . : C4-46-19-60-07-3F

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      Link-local IPv6 Address . . . . . : fe80::c521:9ab:ccc7:845e%16(Preferred)

      IPv4 Address. . . . . . . . . . . : 192.168.2.1(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.255.0

      Default Gateway . . . . . . . . . :

      DHCPv6 IAID . . . . . . . . . . . : 600065561

      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-CD-9B-F5-A4-BA-DB-DB-B4-C6

      DNS Servers . . . . . . . . . . . : 192.168.2.1

      NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : DW1520 Wireless-N WLAN Half-Mini Card

      Physical Address. . . . . . . . . : C4-46-19-60-07-3F

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      Link-local IPv6 Address . . . . . : fe80::81b8:d467:5a7a:6543%12(Preferred)

      IPv4 Address. . . . . . . . . . . : 192.168.116.1(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.255.0

      Default Gateway . . . . . . . . . :

      DHCPv6 IAID . . . . . . . . . . . : 230966809

      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-CD-9B-F5-A4-BA-DB-DB-B4-C6

      DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                          fec0:0:0:ffff::2%1

                                          fec0:0:0:ffff::3%1

      NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

      Connection-specific DNS Suffix  . : exeter.edu

      Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

      Physical Address. . . . . . . . . : A4-BA-DB-DB-B4-C6

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

      Link-local IPv6 Address . . . . . : fe80::31bb:8422:e343:4f3e%11(Preferred)

      IPv4 Address. . . . . . . . . . . : 172.25.8.197(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.252.0

      Lease Obtained. . . . . . . . . . : Monday, September 19, 2011 8:07:31 PM

      Lease Expires . . . . . . . . . . : Tuesday, September 20, 2011 4:07:30 AM

      Default Gateway . . . . . . . . . : fe80::6863:469e:d2fa:1ccd%11

                                          172.25.8.1

      DHCP Server . . . . . . . . . . . : 172.16.0.26

      DHCPv6 IAID . . . . . . . . . . . : 245676763

      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-CD-9B-F5-A4-BA-DB-DB-B4-C6

      DNS Servers . . . . . . . . . . . : 172.16.0.61

                                          172.16.1.29

      NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{7E69CA3D-D957-443B-91B2-16E308CF46DE}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.exeter.edu:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . : exeter.edu

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3497:237e:53e6:f73a(Pref

    erred)

      Link-local IPv6 Address . . . . . : fe80::3497:237e:53e6:f73a%15(Preferred)

      Default Gateway . . . . . . . . . : ::

      NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{B24D03E7-13E5-4744-9026-F396CADAB1EE}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    C:\Users\Alex>

  • xael821,

     

    Is there a reason that you don't have DHCP enabled.

     

    Start, control panel, network and sharing center. Click on your network, properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties. Have your settings match mine.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • That was terrific, it worked! Thank you so much for helping me and dealing with my measure of ineptitude!

  • xael821,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Help!!!

    My desktopPC is the main computer in this house and we have wireless.  Two desktops and both are working; however, my laptop was working this morning, lost connection to wireless and I cannot get it connected back.  I was doing what I usually do in the morning and so nothing was different. How can I reconnect?  I am so confused by this.

    Appreciate any help to get me out of this jam...

    Thanks,Crying

  • s32144,

     

    Power off the ISP modem/routeer and the wireless router(if any) Wait 30 seconds, then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any).

     

    Restart your computer.

     

    Try to connect.

     

    What happens?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I did that this morning because I assumed (never should assume :) I guess) that the whole network was down.  The other computers would go online but my laptop wouldn't.  

  • s32144,

     

    Try Winsock2 How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I have Windows 7.   I am just not technically inclined when it comes to this kind of thing....  

  • s32144,

     

    Try looking at these locations to see if your Connection is enabled

     

    How to repair a connection

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!