Media state disconnected and can't connect to the internet

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Media state disconnected and can't connect to the internet

This question is answered

 I can't connect to the internet using the hard connection or wireless connection. Windows 7, Dell Studio laptop. Both lights are yellow on my NIC card. 

NOTE: I am only moderately technical - I just read these instructions on the internet and don't really know what I'm doing. I figure there's something wrong with drivers, but am not sure.

Here's what I've tried so far:

Looked in Device Manager and nothing had yellow exclamation points. Also restarted some LAN looking services in component services in administrative tools.

I tried the IP renew on the CMD line and lots of things say "Media disconnected" including my Wireless LAN adapter, Ethernet adapter local area connection 2, ethernet adapter bluetooth network connection, and 6 tunnel adapters.

I tried ipconfig and the IP configuration doesn't have a dns suffix, the ethernet adapter local area connection doesn't have a default gateway, the wireless lan adapter has information, the tunnel adapter teredo tunneling pseudo-interface has information, but everything else says "media disconnected".

Then I did flushdns and it successfully flushed the dns resolver cache.

then I did showclassid local and it said "the operation failed as no adapter is in the state permissible for this operation".

I'm at a loss, except for reinstalling windows, which i am hoping i don't have to do.

does anyone have the magic answer?

TIA

 

 


Verified Answer
  • ggrrl,

     

    Using Internet Explorer, go and download Intel(R) WiFi Link 6200 drivers and save them to the desktop.

     

    Start, control panel, device manager, network, 6200 adapter. Right clicked on it, then left clicked uninstall. It asks you if you want to remove and associated software with it. I clicked yes. When it was done, I restarted the computer.

     

    Install the drivers you just downloaded. It will install everything for the 6200 AGN adapter.

     

     

     

     

    Rick

     

    Host Name:                 ANNROCKS-PC

    OS Name:                   Microsoft Windows 7 Home Premium
    OS Version:                6.1.7600 N/A Build 7600
    OS Manufacturer:           Microsoft Corporation
    Original Install Date:     8/26/2010, 10:36:14 AM
    System Boot Time:          8/29/2011, 9:17:25 PM
    System Manufacturer:       Dell Inc.
    System Model:              Studio 1749
    System Type:               x64-based PC
    Processor(s):              1 Processor(s) Installed.
                              [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineInt
    el ~2400 Mhz
    BIOS Version:              Dell Inc. A04, 4/22/2010
    System Locale:             en-us;English (United States)
    Input Locale:              en-us;English (United States)
    Time Zone:                 (UTC-08:00) Pacific Time (US & Canada)
    Network Card(s):           5 NIC(s) Installed.
                              [01]: Intel(R) Centrino(R) Advanced-N 6200 AGN
                                    Connection Name: Wireless Network Connection
                                    DHCP Enabled:    Yes
                                    DHCP Server:     192.168.0.1
                                    IP address(es)
                                    [01]: 192.168.0.248
                                    [02]: fe80::303b:73a7:b2e6:10b0
                              [02]: Realtek PCIe GBE Family Controller
                                    Connection Name: Local Area Connection
                                    DHCP Enabled:    Yes
                                    DHCP Server:     192.168.0.1
                                    IP address(es)
                                    [01]: 192.168.0.247
                                    [02]: fe80::fcfd:cb5a:59dd:e338
                              [03]: Bluetooth Device (Personal Area Network)
                                    Connection Name: Bluetooth Network Connection
                                    Status:          Media disconnected
                              [04]: LAN9500 USB 2.0 to Ethernet 10/100 Adapter
                                    Connection Name: Local Area Connection 2
                                    Status:          Media disconnected
                              [05]: Microsoft Virtual WiFi Miniport Adapter
                                    Connection Name: Wireless Network Connection 2
                                    Status:          Media disconnected

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

All Replies
  • Start, Run, CMD to open a command prompt:

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reboot the machine.

  • ggrrl,

     

    Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Here is the systinfo:

    Microsoft Windows [Version 6.1.7600]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Ann Rocks>systeminfo

    Host Name:                 ANNROCKS-PC

    OS Name:                   Microsoft Windows 7 Home Premium

    OS Version:                6.1.7600 N/A Build 7600

    OS Manufacturer:           Microsoft Corporation

    OS Configuration:          Standalone Workstation

    OS Build Type:             Multiprocessor Free

    Registered Owner:          Ann Rocks

    Registered Organization:   Microsoft

    Product ID:                {deleted}

    Original Install Date:     8/26/2010, 10:36:14 AM

    System Boot Time:          8/29/2011, 9:17:25 PM

    System Manufacturer:       Dell Inc.

    System Model:              Studio 1749

    System Type:               x64-based PC

    Processor(s):              1 Processor(s) Installed.

                              [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineInt

    el ~2400 Mhz

    BIOS Version:              Dell Inc. A04, 4/22/2010

    Windows Directory:         C:\Windows

    System Directory:          C:\Windows\system32

    Boot Device:               \Device\HarddiskVolume2

    System Locale:             en-us;English (United States)

    Input Locale:              en-us;English (United States)

    Time Zone:                 (UTC-08:00) Pacific Time (US & Canada)

    Total Physical Memory:     3,765 MB

    Available Physical Memory: 1,962 MB

    Virtual Memory: Max Size:  7,527 MB

    Virtual Memory: Available: 5,476 MB

    Virtual Memory: In Use:    2,051 MB

    Page File Location(s):     C:\pagefile.sys

    Domain:                    WORKGROUP

    Logon Server:              \\ANNROCKS-PC

    Hotfix(s):                 173 Hotfix(s) Installed.

                              [01]: KB971033

                              [02]: KB2032276

                              [03]: KB2079403

                              [04]: KB2120976

                              [05]: KB2158563

                              [06]: KB2160329

                              [07]: KB2183461

                              [08]: KB2207566

                              [09]: KB2249857

                              [10]: KB2272691

                              [11]: KB2281679

                              [12]: KB2284742

                              [13]: KB2286198

                              [14]: KB2296011

                              [15]: KB2296199

                              [16]: KB2305420

                              [17]: KB2345886

                              [18]: KB2347290

                              [19]: KB2360131

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    Network Card(s):           5 NIC(s) Installed.

                              [01]: Intel(R) Centrino(R) Advanced-N 6200 AGN

                                    Connection Name: Wireless Network Connection

                                    DHCP Enabled:    Yes

                                    DHCP Server:     192.168.0.1

                                    IP address(es)

                                    [01]: 192.168.0.248

                                    [02]: fe80::303b:73a7:b2e6:10b0

                              [02]: Realtek PCIe GBE Family Controller

                                    Connection Name: Local Area Connection

                                    DHCP Enabled:    Yes

                                    DHCP Server:     192.168.0.1

                                    IP address(es)

                                    [01]: 192.168.0.247

                                    [02]: fe80::fcfd:cb5a:59dd:e338

                              [03]: Bluetooth Device (Personal Area Network)

                                    Connection Name: Bluetooth Network Connection

                                    Status:          Media disconnected

                              [04]: LAN9500 USB 2.0 to Ethernet 10/100 Adapter

                                    Connection Name: Local Area Connection 2

                                    Status:          Media disconnected

                              [05]: Microsoft Virtual WiFi Miniport Adapter

                                    Connection Name: Wireless Network Connection 2

                                    Status:          Media disconnected

    C:\Users\Ann Rocks>

  • ggrrl,

     

    Using Internet Explorer, go and download Intel(R) WiFi Link 6200 drivers and save them to the desktop.

     

    Start, control panel, device manager, network, 6200 adapter. Right clicked on it, then left clicked uninstall. It asks you if you want to remove and associated software with it. I clicked yes. When it was done, I restarted the computer.

     

    Install the drivers you just downloaded. It will install everything for the 6200 AGN adapter.

     

     

     

     

    Rick

     

    Host Name:                 ANNROCKS-PC

    OS Name:                   Microsoft Windows 7 Home Premium
    OS Version:                6.1.7600 N/A Build 7600
    OS Manufacturer:           Microsoft Corporation
    Original Install Date:     8/26/2010, 10:36:14 AM
    System Boot Time:          8/29/2011, 9:17:25 PM
    System Manufacturer:       Dell Inc.
    System Model:              Studio 1749
    System Type:               x64-based PC
    Processor(s):              1 Processor(s) Installed.
                              [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineInt
    el ~2400 Mhz
    BIOS Version:              Dell Inc. A04, 4/22/2010
    System Locale:             en-us;English (United States)
    Input Locale:              en-us;English (United States)
    Time Zone:                 (UTC-08:00) Pacific Time (US & Canada)
    Network Card(s):           5 NIC(s) Installed.
                              [01]: Intel(R) Centrino(R) Advanced-N 6200 AGN
                                    Connection Name: Wireless Network Connection
                                    DHCP Enabled:    Yes
                                    DHCP Server:     192.168.0.1
                                    IP address(es)
                                    [01]: 192.168.0.248
                                    [02]: fe80::303b:73a7:b2e6:10b0
                              [02]: Realtek PCIe GBE Family Controller
                                    Connection Name: Local Area Connection
                                    DHCP Enabled:    Yes
                                    DHCP Server:     192.168.0.1
                                    IP address(es)
                                    [01]: 192.168.0.247
                                    [02]: fe80::fcfd:cb5a:59dd:e338
                              [03]: Bluetooth Device (Personal Area Network)
                                    Connection Name: Bluetooth Network Connection
                                    Status:          Media disconnected
                              [04]: LAN9500 USB 2.0 to Ethernet 10/100 Adapter
                                    Connection Name: Local Area Connection 2
                                    Status:          Media disconnected
                              [05]: Microsoft Virtual WiFi Miniport Adapter
                                    Connection Name: Wireless Network Connection 2
                                    Status:          Media disconnected

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Yay!  It worked!  Thank you so much!  This had been broken for over a month.

  • ggrrl,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Great posts, and exactly my problem with mother-in-laws computer.  Simple question -- how can I get anything from Internet Explorer when I can't get on the internet either wired or wireless?

  • Argh.  And I just checked on another computer, and the link in your post above no goes to an error page 'Sorry, the details for this driver are currently not available...'

  • tpoliceshop,

     

    Intel 6200 AGN Drivers DIRECT LINK

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Wow, you're fast.  Thanks.  I had found it elsewhere on the site using another computer and saved to a flash drive.  It's loaded on the offending laptop.  But when I go to uninstall the file in control panel, I can't find the old version of the file.  Can I just install the new version?

  • tpoliceshop,

     

    Sorry for the delay, work.

     

    You cn try installing it on top of what is there but  prefer doing it this way.

     

    Make sure you have the new drivers package saved to your desktop.

     

    Make a system restore point.

     

    Start, control panel, device manager, network, right click on your adapter, left click uninstal. Tell it to remove the drivers and software.

     

    Restart your computer.

     

    When you log back in, the new gardware wizard will try to install the adapters drivers. You can try them and see how they work, or double click on the drivers from the desktop and install the new drivers.

     

    Check in the device manager to make sure the adapter installed properly.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi,

    I have tried all of the suggestions here but still can't get the wireless to work.  It may connect for a few seconds and then fails.  It keeps showing a low wireless message.  Other laptops can connect to the network with no problem.  It doesn't work in Safe Mode with Networking either.  How can I know if this is a hardware problem rather than software?

    Thank you for any suggestions!

    Grace