Wireless connected but cannot get ip address

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Wireless connected but cannot get ip address

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Hi Guys, I know his has been covered all over the place but I can't seem to get this fixed, I do know my way around a computer but I'm no IT tech, nothing I try has worked. I'm trying to fix a friends inspiron 1501 pp23la. It has a wireless 1390 WLAN card. I'm trying to connect it to a public wireless hotspot but while it does detect the network and has a good to excellent signal it won't bring up the splash page to log on to his account or connect to the net in any way, I am on the same hotspot and connecting fine. I have tried uninstalling the WLAN card and updating its drivers. I have tried the repair tool and also ipconfig /release and ipconfig /renew. I have also tried netsh winsock reset and no change. Obtain IP and DNS addresses automatically is turned ON. When I do ipconfig /all it gives me

Windows IP Configuration

Primary DNS suffix

Node type mixed

IProuting enabled NO

WINS proxy enabled NO

 

Wthernet adapter Wireless Network Connection

Connection specific DNS suffix:

Description: Dell wireless 1390 WLAN mini card

Physical address 00-17-31-9F-64-49

DHCP enabled: YES

Autoconfiguration enabled YES

Autoconfiguration IP address 169.254.147.49

Subnet Mask: 255.255.0.0

Default gateway: 169.254.147.49

 

Have also tried manually setting the IP address to one similar to mine (10.17.31.66) just changed the last numbers to 69.

I don't know, I'm stumped and may have dug myself into a hole. I was unlucky enough to have just used his computer, even though I didn't touch anything I'm still getting the *what did you do to my computer* look.

S.O.S.

Jamie

All Replies
  • Jamie,

     

    Power off your ISP modem/router and your wireless router(if any) for 60 seconds. Turn on the ISP modem/router. Wait 15 seconds, then turn on the wireless router(if any).

     

    Restart your computer and try to connect.

     

    What happens?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Well it looks like it was the fault of the router on the providers side, I couldn't get to it to check and thought it must have been a problem on the laptop side. Thanks for the advice, the guy from the broadband company came out .... he probably turned off the router and back on!

  • j4mballs,

     

    Glad you got it working! Yes Thanks for posting back.

     

    When I saw this

     

    Autoconfiguration IP address 169.254.147.49

     

    That is a generic ip address. It says you're connected when you really aren't. I had this problem during electrical storms and power flickers. Turning off the ISP modem/router and the wireless router(if any) for 30 seconds, usually restets everything. I have mine on the same power strip, so I just turned them both off, then back on at the same time.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!