Hi Guys, I know his has been covered all over the place but I can't seem to get this fixed, I do know my way around a computer but I'm no IT tech, nothing I try has worked. I'm trying to fix a friends inspiron 1501 pp23la. It has a wireless 1390 WLAN card. I'm trying to connect it to a public wireless hotspot but while it does detect the network and has a good to excellent signal it won't bring up the splash page to log on to his account or connect to the net in any way, I am on the same hotspot and connecting fine. I have tried uninstalling the WLAN card and updating its drivers. I have tried the repair tool and also ipconfig /release and ipconfig /renew. I have also tried netsh winsock reset and no change. Obtain IP and DNS addresses automatically is turned ON. When I do ipconfig /all it gives me
Windows IP Configuration
Primary DNS suffix
Node type mixed
IProuting enabled NO
WINS proxy enabled NO
Wthernet adapter Wireless Network Connection
Connection specific DNS suffix:
Description: Dell wireless 1390 WLAN mini card
Physical address 00-17-31-9F-64-49
DHCP enabled: YES
Autoconfiguration enabled YES
Autoconfiguration IP address 169.254.147.49
Subnet Mask: 255.255.0.0
Default gateway: 169.254.147.49
Have also tried manually setting the IP address to one similar to mine (10.17.31.66) just changed the last numbers to 69.
I don't know, I'm stumped and may have dug myself into a hole. I was unlucky enough to have just used his computer, even though I didn't touch anything I'm still getting the *what did you do to my computer* look.
Power off your ISP modem/router and your wireless router(if any) for 60 seconds. Turn on the ISP modem/router. Wait 15 seconds, then turn on the wireless router(if any).
Restart your computer and try to connect.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
Well it looks like it was the fault of the router on the providers side, I couldn't get to it to check and thought it must have been a problem on the laptop side. Thanks for the advice, the guy from the broadband company came out .... he probably turned off the router and back on!
Glad you got it working! Thanks for posting back.
When I saw this
That is a generic ip address. It says you're connected when you really aren't. I had this problem during electrical storms and power flickers. Turning off the ISP modem/router and the wireless router(if any) for 30 seconds, usually restets everything. I have mine on the same power strip, so I just turned them both off, then back on at the same time.