Can't connect to the Internet after reformat

Networking, Internet, Wireless

Networking, Internet, Wireless
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Can't connect to the Internet after reformat

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I had to reformat a Dell Latitude D830 with XP Pro SP2 due to a trojan.  After XP was reinstalled, I inserted the cds which contain the drivers and such for my system.  I installed the drivers and utilities, but for some reason when I plug my ethernet cable into the laptop, it says there is "Little or No Connectivity".  I plugged the same ethernet cord into the desktop I am currently using, and it works just fine.  The connection comes straight from the wall to the computer with no router or modem involved.  Can someone please help?  Thanks in advance!

Verified Answer
  • tarcenea,

     

     

    The Desktop/Notebook Utility needs to be installed first, then the chipset drivers. If they are NOT installed first, then the rest of the drivers will fail to install.

     

     

     

     

    Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

     

    Idea Hint Idea When downloading the drivers, make a folder for each drivers and name it with the device it belongs with to make it easier to install them in the proper order.



    Desktop System Software or Notebook System Software
    Chipset or SMBus driver
    Processor Driver (if applicable)
    Video
    Audio (sound)
    Input Drivers (keyboard/mouse)
    Modem
    Network Card

    QuickSet(Laptop only)

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

All Replies
  • try this start>connect to>show all connections>right clicl>select repair this will reset you ipconfig

  • Thanks for your help, but it says "Windows could not finish repairing the problem because the following action cannot be completed: Renewing your IP address".  I also do not have the power option to enter Stand By.

  • tarcenea,

     

     

    The Desktop/Notebook Utility needs to be installed first, then the chipset drivers. If they are NOT installed first, then the rest of the drivers will fail to install.

     

     

     

     

    Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

     

    Idea Hint Idea When downloading the drivers, make a folder for each drivers and name it with the device it belongs with to make it easier to install them in the proper order.



    Desktop System Software or Notebook System Software
    Chipset or SMBus driver
    Processor Driver (if applicable)
    Video
    Audio (sound)
    Input Drivers (keyboard/mouse)
    Modem
    Network Card

    QuickSet(Laptop only)

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • to Rick:

    the drivers that are on the CD, can I assume that they are the drivers that I'm going to need or do I have to check each one for an updated version?

    For instance for my Inspriron E1405 , XP there is an optional  driver under system utilities(notebook system software). Is that a driver I need to download and is putting it on a flashdrive a good idea?

  • zorba199,

     

    Yes, the drivers disk has all the drivers that you need. You need to install the Notebook/Desktop Utilities first, then the chipset dfrivers and everything you install after that will then install. If you just install the Notebook/Desktop Utilities and the chipset drivers, you should be able to connect the ethernet cabel to the router and connect for the other drivers.

     

    When you're finished, then only update the drivers if you have a problem with them. Remember the theory...

     

    If it ain't broke, don't fix it.

     

    You may also want to read...

     

    Restoring Your Computer´s Software to the Factory Settings

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thanks for the help Rick!  It's working fine now.

  • tarcenea,

     

    GREAT JOB! Yes Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

     

    Sorry your post got a little sidetracked. If you no longer want to receive emails to this thread, then click on the word favorites and watch it jump up and down. Thgis will remove you from getting emails for this thread.

     

    Thanks,

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!