With all due respect, Dell Support has been very unhelpful with this problem. I spent considerable time on-line with a support person, who had no useful advice.... imho.
I have a new Dimension2350 -- in general I think Dell supplied a great computer. I went low-end, but feel I got a lot for my money! However... does anyone have any advice to get MoH to function.
My understanding is that partial functionality is possible under a V.90 ISP service -- as one example, see write-up: http://www.lectron.net/DOWNLOAD/Software/moh-options-settings.pdf With a V.90 connection, with phone line Call Waiting activated, the MoH software should detect an incoming call, and give the option to ignore the call or accept the call (and disconnect from the dial-up connection) -- obviously, putting the dial-up connection is not possible without a true V.92 ISP service).
So far, I have not been able to coax my modem or MoH software to detect incoming calls. I know the Call Waiting is working, because callers do not get a busy signal when they phone --- it rings and rings for the person calling in. I've confirmed that my ISP uses V.90. I'm not well versed in reading the modem log file, if anyone can advise how to confirm the kind of connection that's actually happening (V.90 or otherwise).
Dell assures me there is no need for a driver upgrade.... do I believe them? I have found some possible driver options on the Dell site, but the installation was unsuccessful. The installer gets most of the way through the installation, and then reports back a failed installation.
Has anyone had success with this arrangement? Is there some modem set-up string needed? Do I need another driver? Another MoH applet? (I'm trying to use the Dell MoH right now, but have also tried the generic Conexant applet)
Appreciate any advice -- thanks!
cheers, Canuck -- a Bell Sympatico dial-up customer in southern Ontario
Message Edited by CanuckDimension2350 on 11-20-2003 02:16 PM
Forum Member since 2000
The link included in the orignal post seems to apply to that particular modem, not the oone in your Dell.
Community Member Since 2003
I'd like to challenge that position (that it depends on the manufacturer). Here is another link, from an ISP, making the same statement about V.90 partial functionality -- so from their statements, it would seem not to be a modem manufacturer issue (http://www.e-list.net/whatv92.htm). Isn't the standard the standard? If V.92 represents a particular standard, it wouldn't reallly make sense that manufacturers would then go out and do something less than the standard -- if so, the modem they're selling shouldn't be labelled V.92.
Message Edited by CanuckDimension2350 on 11-21-2003 03:11 PM
Thanks for the standard/recommendation clarification.
I'll try another approach to my argument!
Here's another link (http://www.vee90.net/v92/v92_faq.html) including a discussion on claims of V.90 partial functionality. It makes reference to Conexant/BVRP NetWaiting release notes supporting the position that calls can be taken in a V.90 environment.
Maybe I should try going back to their basic NetWaiting app, although it seems Dell has simply taken theirs and put a flashier skin on it. In my non-productive session with Dell on-line, one suggestion was to get in touch with BVRP........
I think you misstated your message, Double -- I don't believe anyone is talking about a V.90 modem in this post.
There are many statements (I refer to the links provided, including one specifically referencing Conexant/BVRP) about partial MOH functionality of a V.92 modem in a V.90 environment. That's my scenario -- I'm looking for any suggestions to get that partial functionality working.
Appreciate the comments -- keep 'em coming. Can anyone help me!