I have started having problems with some programs that require an internet connection. I have a cable modem which is always on and I may be on an connected web site and still some programs will say, "the computer currently has no connection to the internet and is unable to creat one". Or I will get the work offline box and if I click on retry it works. Or still another problem I have is with Windows Media player - when I click on a short video it says a connection is required, when I am on an active site.
Anyone have any ideas what is wrong here?
Thanks for the response. I have done all three steps. Actually I shut the monitor, router, and my computer for about 2-3 hr. after running Spybot and updating Norton. Interestingly I have two computers, this one running XP and an older Dell Dimension XPS-233s and I don't have this problem with the latter. My problem is on my Dimension 8200. Any other suggestions?
Thanks for the question. I am assuming I am using DHCP addressing because when I look at the Support tab on my local area connection it says. "Address Type Assigned by DHCP", and this IP address is .3 and the Default is .1 When you ask "type" I am using a cable modem>router>2 computers.
Can you check in your Internet settings that its got LAN settings - Autodetect enable.
Find this via - Start -> Control Panel ->Internet Options -> Connections -> LAN settings
Thanks for your suggestion, but I did verify that it is Autodetect enabled. This is really crazy. All my setting so far look correct. I think it there were some way to remove my network and re-install, that might help. Thanks again for your idea!
No your network settings and card are fine - by the mere fact you can browse the Internet and email etc etc.
Try opening Windows Media Player on your PC - and select the Tools->Options->Network tab, and check that the various network ports are selected UDP, TCP, HTTP & Multicast
I checked Windows Media Player and they were all checked. This is really strange. I have the same problem with Quicken 2004. Every time it goes to check an account on the internet it says it cannot detect an internet connection. So it does not seem to be a software problem, I guess? But rather some setting in my computer?
Thanks for your great persistence!
This is so weird - can you try disabling any Firewall s/w you have active on the PC and then re-try WMP or Quicken.
Start -> Run -> cmd
Also when you have these Applications open can you issue the command "nbtstat -s" and "netstat", and post the results here for perusal
When I run cmd I presume you want me to also run ipconfig /release? If so when I do I get the following: The operation failed as no adapter is in the state permissible for this operation.
As for the second request, I am sorry but can you help me understand what you mean by "issue the command"?
Issue the commands on the command line of the DOS shell - white on black window
Just do Start -> Run -> cmd
and post the results here for perusal
When I ran nbtstat-s it said it was not recognized as an internal or external command, operable program or batch file.
When I ran netstat I got a list of active connections:
Proto Local Address Foreign Address State
TCP NewDell 11:3017 188.8.131.52:1863 Established
TCP NewDell 11:3078 digital-island-bos-37.focaldata.net:http Close_Wait
TCP NewDell 11:3079 digital-island-bos-37.focaldata.net:http Close_Wait
TCP NewDell 11:3068 unknown.Level3.net:http Close_Wait
TCP NewDell 11:3090 unknown.Level3.net:http Close_Wait
Then all the following had the same foreign address and state:
TCP NewDell 11:3220 ausstodtalk22.us.dell.com:http Time_Wait
Good luck with this.
Yes this tells me that your PC is able to connect across multiple ports to the Internet and therefore the problem is most likely Windows S/w on your PC
So checking against known Microsoft Knowledge base - I found this alert and known issues
Windows Media Player 7 Does Not Recognize a Connection to the Internet