XPS13 9359 won't load Bluetooth drivers - Networking, Internet, Wireless Forum - Networking, Internet, Wireless - Dell Community

XPS13 9359 won't load Bluetooth drivers

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XPS13 9359 won't load Bluetooth drivers

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BT stopped working a few weeks ago, eventually uninstalled drivers and attempted to install latest, and it fails.  See log:         Puzzling.  This is a 64 bit WIN10 up to date.

[02/22/17 12:37:34] Update Package Execution Started
[02/22/17 12:37:34] Original command line: "C:\Users\dick\Downloads\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2).EXE"
[02/22/17 12:37:34] DUP Framework EXE Version: 3.4.4.35
[02/22/17 12:37:34] DUP Release: YW21WA04
[02/22/17 12:37:34] Initializing framework...
[02/22/17 12:37:34] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client
[02/22/17 12:37:34] logo.png
[02/22/17 12:37:46] User Command: attended
[02/22/17 12:37:46] DUP Capabilities Value: 39845887 (0x25FFFFF)
[02/22/17 12:37:46] DUP Vendor Software Version: 12.0.1.750
[02/22/17 12:37:46] Local System/Model Compatible with this Package? Yes
[02/22/17 12:37:46] Local System OS Version: 10.0.0.0
[02/22/17 12:37:46] OS Compatible with this Package? Yes
[02/22/17 12:37:46] Local System OS Language: EN
[02/22/17 12:37:46] Language Compatible with this Package? Yes
[02/22/17 12:37:46] Extraction-miniunz path: C:\PROGRA~3\EE5691~1\dell\drivers\NETWOR~1.750\miniunz.exe
[02/22/17 12:37:46] Extraction-arguments: -x C:\Users\dick\DOWNLO~1\NE1A86~1.EXE -o -d C:\PROGRA~3\EE5691~1\dell\drivers\NETWOR~1.750
[02/22/17 12:37:47] Extraction-GetExitCode: 0
[02/22/17 12:37:47] Identified Behavior : attended
[02/22/17 12:37:47] Temporary payload log file name: C:\ProgramData\ee569161-d74c-4cc3-897a-87a71f541cf7\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2)\DUPB4E6.tmp
[02/22/17 12:37:47] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\ee569161-d74c-4cc3-897a-87a71f541cf7\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2)\DUPB4E6.tmp""
[02/22/17 12:37:47] Path : C:\ProgramData\ee569161-d74c-4cc3-897a-87a71f541cf7\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2)
[02/22/17 12:37:47] Identified Behavior : attended
[02/22/17 12:37:59] Append Vendor Software Log: C:\ProgramData\ee569161-d74c-4cc3-897a-87a71f541cf7\dell\drivers\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2)\DUPB4E6.tmp
[02/22/17 12:37:59]
--- Start of Vendor Software Log ---

[02/22/17 12:37:59]
--- End of Vendor Software Log ---

[02/22/17 12:37:59] Vendor Software Return Code: 3221226505
[02/22/17 12:38:00] logo.png
[02/22/17 12:38:00] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[02/22/17 12:38:00] Name of Exit Code:
[02/22/17 12:38:00] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[02/22/17 12:38:00] Exit Code set to: 1 (0x1)
[02/22/17 12:38:00] Result: FAILURE
[02/22/17 12:38:13] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2).txt

All Replies
  • DickReeves,

    Unfortunately, I do not have an XPS 9359 in my database. Please verify the system model. Also, I was reading your log and noticed you say your system has Windows 10 64 bit installed. The log shows you Win 32 driver you are trying to install.

    C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_YW21W_WN32_12.0.1.750_A04_01 (2).txt

    Try installing the chipset drivers, reboot and then install the /wireless/bluetooth drivers.

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  • Jesse, thanks for pointing out the bitness discrepancy.  This is actually an XPS13 9350, my finger was just a little short on the keyboard.

    When I go to the Dell Downloads section, choose my 9350, select win10 64 ... it presents only 32 bit install files.  Hmmmmmmm. Here's what it says:

    File Name: Network_Driver_YW21W_WN32_12.0.1.750_A04_01.EXE

    Importance: Recommended

    Description: Update Package for Microsoft® Windows® (181.01 MB)

    Release Date: 22 Dec 2016

    Version: 12.0.1.750 ,A04

    Last Updated: 24 Jan 2017

    Dell Wireless 1550/1560/1704/1708/1820A/1830 Bluetooth Driver

    This package provides the driver for Dell Wireless 1550/1560/1704/1708/1820A/1830 Bluetooth and is supported on the Alienware, Inspiron, Vostro and XPS series running the following Windows Operating Systems: Windows 10 64-bit

  • DickReeves,

    Install the chipset drivers and then install the wireless/bluetooth drivers., 

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    #IWork4Dell