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No Network Card Lights - Network Card Not Listed in Device Manager

Networking, Internet, Wireless

Networking, Internet, Wireless
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No Network Card Lights - Network Card Not Listed in Device Manager

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New refurbished computer arrived - Inspiron 24 5459 AIO. 

Wireless works fine.

Wired Ethernet connectivity does not work (and we need this for speed)

  • no hard wired network connectivity
  • NO lights on NIC
  • NIC does not show up in Device Manager
  • downloaded RealTek Family Network Controller driver; no better results
  • had Device Manger search for new hardware; no better results
  • no network adapter listed under Change Adapter Settings

Suggestions for other troubleshooting or consider this to be a damaged NIC and return?  We just received this computer a few days ago.  We purchased two and the other works perfect.

Thanks.

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