hello, i have been having this problem with my wireless network driver. I know this issue was a while back, but I got stuck and got busy. Now I have time to fix it,and I still could not fix it despite searching around google and Dell forums.
The problem: There was a brief period of time where i could not access the internet even though it says im connected(limited connectivity). So i tried uninstalling the network driver and install it again. However, when i uninstalled it, i could not install it back and i could not use wireless. I tried connecting using wire,but i still could not connect to the internet. In the device manager, it also has an exclamation mark on "network controller".
Network adapters: Atheros AR8151 PCI-E Gigabit Ethernet Controller(NDIS 6.20)
Other Devices: Network Controller : Hardware Ids :
Does anyone know the solution to this? I would be glad to provide as much information if anyone is willing to help and guide me on this step by step. thanks
From the Hardware ID's you have provided it seems you have Intel WiFi Link 1000 wireless card installed on your system. You can install the driver for your wireless card from the link : http://dell.to/15FmKr1
Follow the steps below to install the driver :
Hope this helps. Please reply with the findings.
Thanks & Regards,Sundeep B#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA;India For helpful Dell Support Videos, you may click Here.
I did everything and it worked when i clicked on " repair". thanks a bunch! i guess it was the "run as administrator" that made the difference. I had this driver for the longest time but couldn't install it. I'll test the internet more and see if there're any problems,and i'll post it here.
Thank you Sundeep B.
I am glad that the issue is fixed. Do get back in case you need any further assistance; I will be glad to assist you.
Apparently i also have the same issues with Alienware M14x. When i was playing dota 2, suddenly my internet is off even though it is said connected to wif-fi. Im pretty sure there's something wrong with my laptop since my friend who play beside me have no trouble at all (hence its not the internet connection or modem problem). Anyway, I follow all these steps, however after the file unzipped a new error window appear saying "MSI File cannot be found. The setup application will exit". Any advice? Thank you
I believe I am having the same problem, but on my Alienware 14, however my PS3 and my brother's laptop have no problems with the connectivity. I have not tried the link above yet that helped the other dell user. Maybe there is a different link for the newer Alienware 14.I just bought this laptop and received it by FedEx on 9/20/13 which was yesterday. Please help.
Alienware 14 is shipped with various wireless card options. You may follow the steps below to find the Hardware Id of network controller and share it here.
Please reply with the findings. Will take it further from there.
I also have the same problem with my M17x r3
My hardware id for the unknoun device are
From the Hardware ID's you have provided it seems you have Intel Centrino Wireless-N 1000 wireless card installed on your system. You can install the driver for your wireless card using the link below.
Please let me know if this helps.
#IWork4DellOrder StatusDrivers and Manuals
It appears to be Hardware Id of Intel Centrino Wireless-N 1000 wireless card. You may download/install the wireless driver from Here and see if it helps.
Please reply with the findings.
Unfortunately that did not work, it extracted, installed then went to a list of commands and then once clicked ok,
exited out and nothing appears changed.
You may try downloading/installing the drivers from manufacturer (Intel) website using Intel Driver Update Utility Wireless Here. Click on Check your system for updates and let the utility automatically install the recommended driver for your wireless card. Once the driver is installed restart the computer and see if it makes any difference.
Hope this helps.
Thank you I will try that now.
cannot use wifi i mean